Specialist, Security Operations Center-Swing Shift

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

About the role

The Specialist, Security Operations Center (SOC), supports the monitoring and response to internal and external security events with potential impact on senior leadership, staff, business assets, reputation, and facilities. This role assists in conducting video patrols, monitoring security camera feeds, and investigating security alarms. The Specialist contributes to the analysis of security incidents and the monitoring of open-source media for security-related events. They provide support in executing security policies, maintaining physical security systems, and communicating significant matters to the management team. This position is in-person at the Cable HQ SOC located in West Chester, Pennsylvania.

Responsibilities

• Assists in monitoring internal and external security events to identify potential threats and vulnerabilities.
• Supports video patrols, monitors security camera feeds, and participates in the investigation of security alarms.
• Contributes to the analysis of security incidents, reviewing findings, and identifying patterns or trends.
• Supports the monitoring of open-source media for security-related events and potential impacts.
• Provides timely and accurate information to support the protection of people, assets/intellectual property, and facilities.
• Follows security policies and procedures to ensure compliance and contribute to process improvement.
• Assists in the monitoring and maintenance of physical security systems.
• Documents and communicates relevant information to support decision-making processes.
• Supports training activities for new Specialists and third-party Security Operators.
• Assists in the development of standard operating procedures (SOPs) and training materials.
• Communicates effectively with peers, partners, customers, and employees.
• Participates in the continuous improvement of SOC processes and procedures.
• Maintains awareness of emerging threats, vulnerabilities, and industry best practices.

Requirements

• Demonstrated ability to work in a dynamic environment and manage multiple tasks.
• Strong communication and interpersonal skills.
• Proficiency in computer skills (Word, Excel, PowerPoint, and Outlook).
• Basic knowledge of access control, video management, and intrusion detection systems.
• Familiarity with incident management processes.
• Analytical mindset with the ability to identify and escalate critical issues.
• Attention to detail and accuracy in work.
• Awareness of relevant regulations and compliance requirements.
• Interest in threat intelligence platforms and tools.
• Understanding of basic network security concepts and protocols.
• Familiarity with physical security systems.

Qualifications

• Associates or Bachelor’s Degree preferred in an area of study relevant to this position (e.g., Security Management, Criminal Justice, Business Administration, Homeland Security).
• Generally requires a year of related experience to include crisis management, physical security, critical infrastructure protection, risk controls, and loss prevention.

Preferred Qualifications

• Certification or accreditation from a risk or security management program such as: Certified Protection Professional (CPP), Physical Security Professional (PSP), Certified Emergency Manager (CEM), Certified Business Continuity Professional (CBCP), Certified Information Systems Security Professional (CISSP), or CompTIA Security+.
• Emergency Medical Responder (EMR) certification.
• Security operations center, call center, or emergency dispatch center experience.

Schedule

This is a full-time salaried position assigned to swing-shift (Saturday-Wednesday, 4pm-12am); however, assigned shifts are subject to change to meet the operational needs of the SOC. There is also potential to work additional hours during the weekend as necessary.

Working Conditions

• Position requires sitting, heavy phone usage, and screen exposure for extended periods of time.
• Must be flexible with schedules and willing to work holidays, nights, weekends, and overtime.
• Potentially high-stress environment with exposure to multiple aspects of emergency incidents.

Benefits

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Skills

• Critical Thinking
• Incident Reporting
• Communication
• Situational Awareness