Specialist - Retail IT

About the Role

The position is responsible for the development and testing of vendor-developed mobile payment and loyalty applications for petroleum c-store retail locations. As a subject matter expert, you will be the final escalation point for solving mobile payment and loyalty technology problems. You will collaborate with Operations, Marketing, and Support teams to monitor and improve performance and feature availability. Additionally, you will work with internal departments to gather requirements for various initiatives and engage with external technology vendors to enable functionality for future solution builds.

Responsibilities

• Gathers and prioritizes business requirements for mobile payment and loyalty system changes, maintaining a list of feature requests, vendor proposals, delivery dates, and general status.
• Collaborates with internal and external teams to develop new feature specifications.
• Provides insight, strategy, and new ideas for future system design.
• Creates test plans and oversees quality test analysts and field trial analysts to ensure high-quality, reliable solutions.
• Analyzes test results and system performance to determine field readiness.
• Reviews vendor documents for accuracy and inclusion of updates.
• Attends field beta installations and improves scope documents and install processes.
• Works with the beta test coordinator to evaluate readiness for production rollout.
• Acts as a liaison between vendor technical staff and internal teams to solve problems and implement new solutions.
• Consults with business and other analysts on interoperability and other technical matters.
• Controls approved software releases and disseminates updates to operations and technical teams.
• Serves as the escalation point between Sunoco technical support personnel and technical project staff.
• Drives decisions, including difficult tradeoffs between resources, schedule, and functionality.
• Provides oversight to third-party vendor execution of work.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, Management, Project Management, Engineering, or related field, or 2 years of college and 5 years of experience with c-store and fuel control systems.
• 5+ years of related experience in a technology environment, including 2-3 years of professional experience in product management.
• Excellent interpersonal, written, and verbal communication skills, with the ability to communicate with both technical and non-technical stakeholders.
• Strong desire for quality and attention to detail, with excellent problem-solving and organizational skills.
• Demonstrated leadership qualities, including flexibility and adaptability to change.
• Expertise with electronic payment systems processing, mobile wallets, mobile payments, and loyalty systems.
• Understanding of retail technologies, including Point of Sale and Communication Systems.
• Experience in the Petroleum and Convenience industry technology environment.
• Excellent problem-solving and critical thinking skills.
• Strong organization, time management, and prioritization skills.
• Working knowledge of electronic payment systems, mobile payments, and loyalty systems.

Working Conditions

Usually, normal office working conditions. Must be able to remain in a stationary position 50% of the time due to prolonged periods of sitting or standing. Occasional overnight travel may be required. Occasional visits to industrial/manufacturing settings may include exposure to various materials and chemicals, extreme temperature conditions, and loud machinery, requiring appropriate personal protective equipment.