Specialist, Resupply

About the role

The Specialist, Resupply plays a key role in supporting the day-to-day execution of Synapse Health’s resupply operations. This role ensures that patients meet eligibility requirements, and that resupply orders are processed accurately, efficiently, and in compliance with regulatory and organizational standards.

Responsibilities

• Complete intake, qualification, and order processing activities to support patient resupply needs.
• Follow standardized resupply workflows while ensuring compliance with company policies, payer requirements, and regulatory guidelines.
• Review documentation and orders for accuracy, completeness, and eligibility prior to fulfillment.
• Identify discrepancies, missing information, or errors and work with appropriate teams to support resolution.
• Aid in basic reporting and tracking of operational metrics such as order volume, turnaround time, and qualification accuracy.
• Collaborate with team members and cross-functional partners to maintain efficient and reliable resupply workflows.
• Provide excellent customer service when interacting with patients, providers, and vendor partners.
• Support continuous improvement efforts by identifying process gaps or opportunities for increased efficiency.
• Perform additional duties as assigned to support team and operational objectives.

Requirements

• 2+ years of experience in healthcare or the durable medical equipment (DME) industry, including customer service, call center operations, or similar healthcare environments.
• Proficiency in Microsoft Office applications and the ability to quickly learn department- and role-specific software systems.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities to identify issues and support effective resolution.
• Demonstrated experience delivering high-quality customer service and maintaining positive relationships with patients, providers, and vendors.
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing processes, technologies, and customer needs.
• Availability to work between 8:00 a.m. and 8:00 p.m. EST, with potential participation in an on-call rotation.
• Must live within a commutable distance to Brentwood, TN (37027).

Qualifications

• Adaptable: Comfortable with change and motivated by continuous improvement.
• Detail-Oriented: Skilled at reviewing documentation and ensuring accuracy in order processing.
• Problem Solver: Able to troubleshoot issues efficiently and recommend practical solutions.
• Tech-Savvy: Confident navigating and adopting new tools and technologies.

Skills

• Microsoft Office proficiency.
• Software system proficiency (department- and role-specific).
• Customer service skills.
• Problem-solving abilities.
• Technical aptitude.

Benefits

At Synapse Health, we offer a comprehensive benefits package, including:

• Professional growth opportunities with compelling career paths.
• Healthy work-life balance supported by generous paid time off (PTO).
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members.
• 401(k) savings plan with employer matching contributions.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.