Specialist, Quality Services

We need to output HTML fragment with sections as per rules. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse posting. We have location, department, status, but those are metadata; we can put in a short

maybe. We need to avoid repeating job title as heading (the page already shows it). Job title is "Specialist, Quality Services". Not to repeat as heading. We need to include sections: About The IIA? Actually "About The IIA" is like company description; could be under "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. We have "About The IIA" description; could be placed under "About the role"? Or maybe we create a section "About the role" with that description. The posting includes "About The IIA" and "Why Join The IIA?" and "Position Summary". We can combine into About the role. Responsibilities: bullet list of duties: "In this role, you will:" list items. Also "What You'll Do" sections with subcategories. We'll extract duties. Requirements: maybe "Required Qualifications". Qualifications: maybe "Preferred Qualifications". Skills: maybe derived from qualifications? But we can include Skills section if there is explicit skill list. The posting includes "Practical working knowledge of Microsoft 365..." etc. That's skills. Could put under Skills. Benefits, Pay, Schedule: not mentioned explicitly. There's "Work Arrangement" describing hybrid/in-office, need dedicated home workspace. That's schedule? Not exactly pay/benefits. No explicit benefits or pay. So we should NOT create those sections if no specific content. Thus we will have sections: About the role, Responsibilities, Requirements (maybe Required Qualifications), Qualifications (Preferred Qualifications), Skills (maybe combine with Requirements? but we can separate). However we must not create thin sections; better to combine similar content. We could have: About the role (company overview + why join + position summary). Responsibilities (duties). Qualifications (both required and preferred). Skills (maybe part of qualifications). But we need to follow instruction: use headings as given; we can include Skills if we have specific skill content. We have skill details: Microsoft 365, Excel functions, reading comprehension, written communication, attention to detail, ability to follow procedures, basic math, fluent English. Those are skills. So we can put them under Skills. Requirements: maybe the required qualifications (high school diploma, 2+ years experience, etc). Qualifications: preferred qualifications (associate degree, experience with procurement platforms, SharePoint, additional language). That seems appropriate. Thus sections: About the role, Responsibilities, Requirements, Skills, Qualifications. We must not include Benefits, Pay, Schedule. Now we need to format lists with

• for any list of duties/requirements/benefits. For prose use

  . We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from posting, but we can condense into lists but must keep all info. We must remove boilerplate: EEO, navigation, cookie, legal, etc. The posting includes an Equal Opportunity Employer paragraph at end; we should remove that. Also remove duplicated lines. We need to include location/department/status maybe as a short

  at top. Let's extract content. Posting text: Location: Lake Mary, FL Department: Quality Services Status: Full-Time | Exempt About The IIA The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We advance the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact. Why Join The IIA? As a Specialist, Quality Services, you will play an important role in supporting client engagements from initial setup through successful completion. This is an opportunity to combine your organizational skills, attention to detail, and administrative experience in a collaborative professional environment. Position Summary The IIA is seeking a highly organized and detail-oriented Specialist, Quality Services to provide operational and administrative support across client engagements. In this role, you will help coordinate the administrative lifecycle of Quality Services engagements, including project setup, engagement tracking, invoicing, contractor documentation, client communications, vendor onboarding, surveys, and project closeout. The ideal candidate is someone who enjoys working in a structured, process-driven environment, takes pride in maintaining accurate records, and can effectively coordinate routine activities with clients, contractors, and internal teams. This is an individual contributor position with no direct supervisory responsibilities. Work Arrangement This is a hybrid/in-office position that combines in-person collaboration with remote work. Candidates must have a dedicated home workspace with reliable internet access and the ability to work without interruptions during scheduled remote work hours. What You'll Do Client Engagement & Project Support - Maintain engagement records and update project statuses in the centralized engagement tracker. - Monitor client engagements through invoicing milestones and project completion. - Maintain operational spreadsheets, logs, and supporting engagement documentation. - Support client survey administration and distribution of pre-engagement documentation. - Organize and maintain client, contractor, contract, survey, invoice, and other engagement correspondence. - Help ensure required documentation is complete, accurate, organized, and appropriately maintained throughout the engagement lifecycle. Invoicing & Administrative Coordination - Log and track client and contractor billing information in operational systems. - Create accounts receivable invoices for client engagements. - Submit accounts payable invoices from contractors. - Coordinate routine accounts receivable and accounts payable follow-ups with clients, contractors, and internal accounting teams. - Review routine documentation for completeness and identify discrepancies or exceptions requiring follow-up. Contracts, Vendors & Contractor Support - Prepare and distribute standard consultant agreements and Statements of Work. - Maintain contractor roster information, including contact details, roles, billing rates, qualifications, and availability. - Complete client vendor onboarding questionnaires and due diligence submissions through procurement platforms such as SAP Ariba, Coupa, and SAP Fieldglass. - Coordinate professionally with clients, contractors, and internal departments through written correspondence. Systems & Documentation - Set up and maintain project collaboration environments, including SharePoint repositories, workpaper folders, and user access permissions. - Maintain accurate information across shared trackers, spreadsheets, operational logs, and project files. - Follow established procedures and documentation standards consistently. - Identify discrepancies across documents and records and route exceptions appropriately. - Support organized recordkeeping and knowledge sharing across Quality Services engagements. Qualifications Required Qualifications - High school diploma or GED. - 2+ years of administrative support, office operations coordination, accounting support, or related experience within a structured professional or corporate office environment. - Demonstrated experience maintaining spreadsheets, shared trackers, operational logs, or similar records with a high level of accuracy. - Practical working knowledge of Microsoft 365, including Outlook, Word, Excel, and SharePoint. - Working knowledge of Excel functions used for accurate data entry, sorting, filtering, and maintaining operational information. - Strong reading comprehension and written communication skills, with the ability to review agreements, vendor forms, and routine correspondence for completeness and proper documentation. - Strong attention to detail and the ability to identify discrepancies across documents and records. - Ability to follow established procedures, recognize exceptions, and route issues appropriately. - Professional written communication skills for coordinating directly with clients, contractors, and internal departments. - Ability to perform basic mathematical calculations accurately, including addition, subtraction, multiplication, and division. - Fluent spoken and written English. Preferred Qualifications - Associate degree or relevant business or administrative coursework. - Experience supporting client engagements, professional services, project administration, invoicing, accounts receivable/accounts payable, or contractor coordination. - Experience working with procurement or vendor-management platforms such as SAP Ariba, Coupa, or SAP Fieldglass. - Experience using SharePoint for document management or project collaboration. - Additional language proficiency. We need to output HTML fragment. We'll start with a

  for location/department/status maybe. Then

  About the role

  with prose combining About The IIA, Why Join The IIA?, Position Summary, Work Arrangement? Work Arrangement maybe could be part of About the role or separate? But we only have defined headings; we could include Work Arrangement under About the role as prose. We must not repeat job title as heading. Let's craft About the role content: "The Institute of Internal Auditors (IIA) is the global leader and recognized authority for the internal audit profession. We advance the profession worldwide through education, advocacy, certifications, and professional resources. Guided by our values of People First, Integrity, Collaboration, Accountability, and Innovation, we offer a collaborative, purpose-driven workplace where employees can grow professionally while making a global impact. As a Specialist, Quality Services, you will play an important role in supporting client engagements from initial setup through successful completion. This is an opportunity to combine your organizational skills, attention to detail, and administrative experience in a collaborative professional environment. The IIA is seeking a highly organized and detail-oriented Specialist, Quality Services to provide operational and administrative support across client engagements. In this role, you will help coordinate the administrative lifecycle of Quality Services engagements, including project setup, engagement tracking, invoicing, contractor documentation, client communications, vendor onboarding, surveys, and project closeout. The ideal candidate is someone who enjoys working in a structured, process-driven environment, takes pride in maintaining accurate records, and can effectively coordinate routine activities with clients, contractors, and internal teams. This is an individual contributor position with no direct supervisory responsibilities. This is a hybrid/in-office position that combines in-person collaboration with remote work. Candidates must have a dedicated home workspace with reliable internet access and the ability to work without interruptions during scheduled remote work hours." That seems to capture all. Now Responsibilities: we need to list all bullet points from What You'll Do sections. We'll combine them into a single
  list. Let's extract each bullet: Client Engagement & Project Support - Maintain engagement records and update project statuses in the centralized engagement tracker. - Monitor client engagements through invoicing milestones and project completion. - Maintain operational spreadsheets, logs, and supporting engagement documentation. - Support client survey administration and distribution of pre-engagement documentation. - Organize and maintain client, contractor, contract, survey, invoice, and other engagement correspondence. - Help ensure required documentation is complete, accurate, organized, and appropriately maintained throughout the engagement lifecycle. Invoicing & Administrative Coordination - Log and track client and contractor billing information in operational systems. - Create accounts receivable invoices for client engagements. - Submit accounts payable invoices from contractors. - Coordinate routine accounts receivable and accounts payable follow-ups with clients, contractors, and internal accounting teams. - Review routine documentation for completeness and identify discrepancies or exceptions requiring follow-up. Contracts, Vendors & Contractor Support - Prepare and distribute standard consultant agreements and Statements of Work. - Maintain contractor roster information, including contact details, roles, billing rates, qualifications, and availability. - Complete client vendor onboarding questionnaires and due diligence submissions through procurement platforms such as SAP Ariba, Coupa, and SAP Fieldglass. - Coordinate professionally with clients, contractors, and internal departments through written correspondence. Systems & Documentation - Set up and maintain project collaboration environments, including SharePoint repositories, workpaper folders, and user access permissions. - Maintain accurate information across shared trackers, spreadsheets, operational logs, and project files. - Follow established procedures and documentation standards consistently. - Identify discrepancies across documents and records and route exceptions appropriately. - Support organized recordkeeping and knowledge sharing across Quality Services engagements. We'll put all in one
  . Now Requirements: Required Qualifications list. We'll create

  Requirements

  with
  list of each bullet. List: - High school diploma or GED.