Specialist, Quality

Who We Are

At Suvida Healthcare, we are not just caregivers; we're compassionate advocates dedicated to enriching the lives of our cherished seniors. As a Team Member with us, you will embark on a fulfilling journey where your skills and empathy converge to make a meaningful impact on the well-being of an underserved community and their families. Our multi-disciplinary primary care program is built to address the physical, behavioral, social, and cultural needs of Medicare-eligible Hispanic seniors.

What Makes Us Unique

We are an empowered primary care team, clinical operations, and support team creating health equity through an exceptional clinical and consumer experience that improves the quality of life for the people, families, and neighborhoods we serve. We tailor our primary care program to the culture, language, social, and overall well-being of the seniors we serve.

How We Work

• Culture & Core Beliefs
  • Earn Trust
  • Building Relationships
  • Creating Joy
  • Doing Right
  • Improving Every Day
  • Moving Forward
• Our Promise
  • Purpose Driven Career
  • Competitive Pay
  • Best-In-Class Medical/Dental Coverage
  • Free Mental Health & Life Coaching for Team Members and their Dependents
  • Holiday Time Off with Pay
  • Paid Community Service Day
  • Paid Parental/Family Leave
  • Paid Bereavement Leave
  • Generous Paid Time Off (PTO)
  • 401k Retirement Plan with Company Match
  • And much more....

Position Summary

The Specialist, Quality will work closely with our clinic staff to identify gaps in care, capture HEDIS documentation, perform chart audits, track patient engagement in care gap, and notify clinics of time sensitive care caps. They will also work with the Director of Quality to report low clinic engagement, opportunities for staff education, and reporting inaccuracies.

Responsibilities

• Identify and notify clinical staff of next steps needed to address open quality gaps.
• Submit documentation to payer portal to close quality gaps.
• Audit supplemental data to ensure results are compliant for identified measures.
• Educate staff and providers on HEDIS technical specifications.
• Resolve clinical staff Quality inquiries.
• Join daily huddles as needed to inform clinical staff of patients with outstanding time sensitive measures.
• Collaborate with other departments on quality specific projects to help reach quality goals.
• Actively participate as a team player to promote positive health outcomes for our patients.

What You’ll Bring

• Education Requirements
  • Bachelor's degree in healthcare administration or public health required
• Certifications Requirements
  • One of the following certifications, accompanied by 2+ years of experience in value-based care setting (primary care or Medicare Advantage Plans preferred):
  • - Certified Medical Assistant
  • - Certified Pharmacy Technician
  • - Certified Nursing Assistant
  • - NCQA certification
• Experience Requirements
  • 4+ years of experience in value-based care setting (primary care or Medicare Advantage Plans preferred)
  • 2+ years of HEDIS or Risk Adjustment experience in supplemental data and chart reviews
  • Knowledge of CMS STARS program
  • Must have a basic understanding of billing and claims coding
  • Experience reviewing Electronic Medical Records
  • Intermediate level experience in working in Microsoft Excel, Word, and PowerPoint
  • Experience navigating payer portals.
  • At least 1 year of experience utilizing medical terminology.
• Skill Requirements
  • Ability to work independently
  • Strong problem-solving skills with the ability to identify solutions independently and know when to appropriately escalate complex issues
  • Ability to multi-task
  • Ability to work in fast paced environments with changing priorities.
  • Bilingual (English/Spanish) preferred

Qualifications

This position requires a Bachelor's degree in healthcare administration or public health and one of the following certifications, accompanied by 2+ years of experience in value-based care setting (primary care or Medicare Advantage Plans preferred): Certified Medical Assistant, Certified Pharmacy Technician, Certified Nursing Assistant, or NCQA certification. Additionally, 4+ years of experience in value-based care setting (primary care or Medicare Advantage Plans preferred), 2+ years of HEDIS or Risk Adjustment experience in supplemental data and chart reviews, knowledge of CMS STARS program, a basic understanding of billing and claims coding, experience reviewing Electronic Medical Records, intermediate level experience in working in Microsoft Excel, Word, and PowerPoint, and at least 1 year of experience utilizing medical terminology.

Benefits

At Suvida Healthcare, we provide a comprehensive benefits package including:

• Generous Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• Competitive Pay
• Best-In-Class Medical/Dental Coverage
• Free Mental Health & Life Coaching for Team Members and their Dependents
• Holiday Time Off with Pay
• Paid Community Service Day
• Paid Parental/Family Leave
• Paid Bereavement Leave
• Generous Paid Time Off (PTO)
• And much more....

Pay

Salary range for this position is TBD based on experience and qualifications.

Schedule

Monday-Friday from 8-5PM local time and be in the Arizona area.

Equal Employment Opportunity

Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location

Positions available in Phoenix, AZ and Tucson, AZ.