Specialist - Operational Technology

Position Summary

Energy Transfer is seeking an experienced server support professional with a focus on automation technologies. This hands-on technical role involves supporting the Operational Technology team. The ideal candidate will utilize experience, current solution sets, and tools to support the current environment and collaborate with team members, other OT teams, and customers to develop robust, organized plans for implementing solutions.

Essential Duties and Responsibilities

• Help maintain and monitor Veeam Backup and Recovery servers and jobs
• Supporting other team members with all Veeam administrative functions to ensure successful backups
• Maintain and monitor all servers in plant domains
• Support file services, backups, and server patching efforts
• Architect solutions for process improvement
• Automate and/or write/edit scripts to automate job functions
• Cross-train other team members, share information, and document all processes
• Support other team members with various administrative functions and troubleshooting efforts
• Participate in the on-call rotation
• Part of the team responsible for disaster recovery
• Support incidents, tasks, change requests, and server new builds assigned to the team
• Troubleshoot issues to resolution
• Participate in project delivery work, including device configuration, planning, and vendor coordination
• Work with users to understand their needs and with OT personnel to develop effective system solutions for assigned applications
• Provide project/system documentation, including drawings
• Perform hardware and software upgrades for new and existing equipment as needed

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Computer Engineering, related technical disciplines, or certification with practical experience and 2 - 5 years of related experience
• Ability to handle multiple workloads at the same time/multi-task
• 3+ years experience with supporting or using backup and recovery technologies
• 3+ years experience with supporting large production server environments
• 3+ years experience with SCOM or other monitoring tools
• 3+ years experience with SCCM, specifically server patching and reporting
• 2+ years experience with scripting tools, such as PowerShell, reading and writing scripts
• Experience with SQL and writing SQL queries, ideally relating to SCCM and Backup solutions
• Effective written & verbal communication, as well as interpersonal skills to work in a team environment, establishing & maintaining good working relationships with others, to support team & company objectives, and a willingness to work in all operational areas
• Strong dedication to quality customer service and superior telephone etiquette with the ability to deal effectively with customers, vendors, peers, and management
• Candidate must exhibit a sense of urgency, individual responsibility, and a willingness to accept constantly changing priorities
• Experience with Business Continuity Plans (disaster recovery plans)
• Experience with virtual environments
• Experience with backup technologies
• Experience with least privilege user scenarios
• Experience with Application packaging for servers
• Experience with Linux
• Project management experience or certification a plus
• PREFERRED: Someone with Enterprise automation and SCADA system experience

Pay

$78,719 per year

Benefits

The position comes with world-class compensation, benefits, 401(k) match, profit sharing, and PTO.