Specialist Oncology Clinical Ops - Cancer Center

Job Summary

The primary goals of this position are to serve as a physician liaison, facilitate effective communication with referring health care professionals, and ease access to system services, reporting of key statistics such as WRVUs, patient satisfaction scores, Epic proficiency, physician schedules, and productivity.

Benefits That Support You

• Competitive pay and comprehensive health coverage within the first 30 days
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Description

The primary goals of this position are to serve as a physician liaison, facilitate effective communication with referring health care professionals, and ease access to system services, reporting of key statistics such as WRVUs, patient satisfaction scores, Epic proficiency, physician schedules, and productivity. Share information / promote utilization of Medical Staff resources and compliance.

Physician Reporting

• Conducts regular visits with physicians, serving as a resource for timely issue resolution and information sharing.
• Physician reporting to include but not limited to: Worked RVUs, Productivity measures, Patient satisfaction scores, Associate engagement, Timely documentation/closing encounters, Timely charge entry.

Provider Relations

• Responsible for the relationships between the hospital, employed physician organization and community-based private practice physician groups.
• Manage physician schedules.
• Develop, promote and maintain professional relationships, both internally and externally.
• Design/implement efficient services, offer revenue enhancements, monitor expenses, benchmark, encourage service excellence and provide effective communications.
• Delegate and check daily assignments.
• Prioritize and delegate tasks and projects within the department.
• Ensure physicians have tools required to carry out day to day operation.
• Affirms physicians are scheduled for and receive all education and training related to Epic upgrades/changes.
• Enters providers’ Expense Reports in Workday.

Administrative Support

• Coordinates provider led symposiums.
• Enters Cancer Center Directors’ Expense Reports in Workday.
• Plan and execute provider collaboration events.

Provider Scheduling

• Creates yearly inpatient rounding schedule for both MDs and APRNs.
• Enters rounding and call schedule into QGenda and maintains any changes.
• Closes/Open EPIC templates according to rounding/call schedule.
• Completes APRN timecards weekly ensuring accurate PTO entry.

Provider Onboarding

• Coordinate interview of APP and provider candidates.
• Aid Medical Affairs with onboarding activities of new Medical Staff members including hospital tours and attendance at new provider meetings / events for all SEP employed and contracted providers.
• Perform credentialing activities.

Demonstrate Respect, Dignity, Kindness and Empathy

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Qualifications

• Education, Credentials, Licenses: High school diploma
• Specialized Knowledge: Candidate must have strong oral and written communication skills, strong reporting skills and the ability to develop strong interpersonal relationships.
• Ability to be organized, self-directed, and multi-task in a busy environment.
• Proficient with Microsoft Office.
• Kind And Length Of Experience: Five (5) years of experience in physician relations, network development, medical office, or a similar role in hospital marketing, medical affairs, or business development.