Specialist, Network Operations

Provides real-time support across Carvana's transportation and delivery network, serving as a key contact for Site Leaders and Vehicle Transporters. Fields driver calls, resolves on-road disruptions, and partners with internal stakeholders to protect route performance and on-time delivery.

Responsibilities

• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates, providing phone support for on-road incidents as they happen
• Source and select vendors that deliver strong service while mitigating risk and downtime
• Support Logistics field teams in real time to maintain route integrity and service levels
• Monitor exceptions and conduct root cause analysis to minimize postponed deliveries
• Use multiple internal systems to gather data and troubleshoot issues that arise in transit
• Maximize outbound capacity to improve on-time delivery and reduce transit times
• Partner with Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions
• Apply strong analytical and Google Sheets skills to organize and interpret operational data
• Document incidents accurately and communicate status and resolution plans to Logistics Field Leadership

Requirements

• High School Diploma or GED, or equivalent experience
• 2+ years of practical experience in Maintenance or Logistics
• Experience in Logistics Operations with knowledge of DOT regulations and compliance, FMCSA, and HOS
• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner
• Ability to multitask and prioritize effectively
• Ability to maintain professionalism in a fast-paced environment
• Ability to work variable schedule(s) as necessary
• Ability to commute and work out of the Tempe headquarters
• Ability to work in an office environment, with extensive use of computers
• Ability to sit for up to eight hours per day
• Ability to communicate clearly and concisely, both written and oral
• Must be at least 18 years of age and possess a valid driver’s license
• Must be able to read, write, speak and understand English
• Must pass a background check and drug test
• This role is not eligible for visa sponsorship