Network Operations Specialist

Role Summary

Supporting IT operations within a 24×7 environment, focusing on server, network, and application monitoring. Requires hands-on technical expertise with Windows Server, network equipment, and monitoring tools to ensure system stability and performance.

Responsibilities

• Monitor server health and performance using tools such as SCOM, OpsView, and FireEye, providing timely diagnostics and escalation when necessary.
• Manage Windows Server environments (2012 R2 and newer), troubleshooting system issues and supporting server connectivity.
• Oversee LAN/WAN health, troubleshoot site-specific network issues, and coordinate with carriers and telecom providers for service restoration.
• Communicate outage updates and resolution status regularly to IT teams, ensuring clear and timely information flow based on severity.
• Engage with Subject Matter Experts (SMEs) to resolve complex server or network problems.
• Perform restart, service management, and basic diagnostics on servers and networking devices, following documented procedures.
• Collaborate with cross-functional teams to troubleshoot and resolve issues related to routers, switches, and firewalls, including Cisco, Aruba, Arista, and Palo Alto devices.
• Monitor email and ticketing systems for break/fix issues, providing technical support as needed, including after-hours support.
• Analyze alarms and alerts from multiple monitoring applications to identify root causes and guide resolution efforts.
• Maintain documentation related to outages, diagnostics, and troubleshooting procedures for ongoing support and improvement.

Qualifications

• Minimum of 3 years of experience in a 24×7 IT operations environment, such as a NOC or infrastructure support role.
• Proven experience with Windows Server (2012 R2 and newer), troubleshooting, and domain management (DNS, DHCP knowledge preferred).
• Familiarity with network devices including routers and switches, ideally with a CCENT certification or higher.
• Hands-on experience with network troubleshooting involving LAN/WAN, MPLS, and circuit problems.
• Experience with monitoring and diagnostic tools such as SCOM, OpsView, FireEye, and related applications.
• Strong communication skills with the ability to convey technical information clearly to internal teams and external vendors.
• Ability to analyze system and network performance data to identify issues and optimize operations.
• Technical proficiency with networking equipment from Cisco, Aruba, Arista, and security appliances like Palo Alto.
• Working knowledge of virtualization platforms such as vSphere.
• Able to work in a fast-paced environment, handling critical issues impacting multiple users, including after-hours support.

Pay

Publishing Pay Range: $20.00 – $30.00 hourly

Schedule

Based in office and requires employee to work on-site.