Specialist Lead, Risk and Compliance Services

About the role

Support and lead the Deloitte U.S. Firms’ Integrity Helpline case management process, including intake, tracking, documentation, and closure of ethics concerns and inquiries. Lead ethics due diligence activities and coordinate with cross-functional teams within Risk & Brand Protection to support timely issue resolution and program execution. Manage Helpline operations, including vendor coordination, contract administration, invoice processing, payment support, system administration, and user access provisioning. Develop dashboards, metrics, reports, and presentations for board and leadership audiences using compliance, Helpline, and ethics program data. Lead projects and strategic initiatives for the Ethics Office, including record retention compliance, audit readiness support, learning content development, and cross-functional program implementation.

Responsibilities

- Support and lead the Deloitte U.S. Firms’ Integrity Helpline case management process, including intake, tracking, documentation, and closure of ethics concerns and inquiries. - Lead ethics due diligence activities and coordinate with cross-functional teams within Risk & Brand Protection to support timely issue resolution and program execution. - Manage Helpline operations, including vendor coordination, contract administration, invoice processing, payment support, system administration, and user access provisioning. - Develop dashboards, metrics, reports, and presentations for board and leadership audiences using compliance, Helpline, and ethics program data. - Lead projects and strategic initiatives for the Ethics Office, including record retention compliance, audit readiness support, learning content development, and cross-functional program implementation.

Requirements

- 5+ years of experience in ethics, compliance, risk management, or case management within a large, complex organization. - Bachelor's degree. - Experience developing dashboards and reports using Microsoft Excel, Tableau, Microsoft Teams, and Microsoft PowerPoint. - Experience using artificial intelligence tools for reporting, analysis, or presentation development. - Ability to work independently and collaborate as part of a team. - Effective written and verbal communication skills. - Meticulous attention to detail and quality of work product. - Ability to build and sustain professional relationships. - Ability to lead projects or workstreams. - Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment. - Strong interpersonal skills and professional demeanor. - Ability to meet deadlines. - Ability to provide clear guidance to others.

Qualifications

- Experience supporting an ethics helpline, hotline, or case management process. - Experience preparing reports and presentations for executive leadership or board audiences. - Experience administering case management systems, including user access provisioning. - Experience supporting record retention, audit readiness, or regulatory inquiry response processes.

Skills

- Ability to work independently and collaborate as part of a team. - Effective written and verbal communication skills. - Meticulous attention to detail and quality of work product. - Ability to build and sustain professional relationships. - Ability to lead projects or workstreams. - Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment. - Strong interpersonal skills and professional demeanor. - Ability to meet deadlines. - Ability to provide clear guidance to others.

Benefits

- Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. - Opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. - Room to learn and grow throughout your career.

Pay

- Competitive compensation package.

Schedule

- Full-time schedule.

Benefits

- Comprehensive health and welfare benefits. - Retirement savings plans. - Paid time off. - Professional development opportunities. - Employee resource groups. - Volunteer time off. - Discounts on insurance and financial products. - Wellness programs. - Diversity and inclusion initiatives. - Community involvement programs. - Professional networking events. - Leadership development programs. - Career advancement opportunities. - Flexible work arrangements.