Specialist, IT Business Analysis, Veeva PromoMats & MedComms - Job ID: 1787

Key Responsibilities

• Operate, maintain, and optimize Veeva PromoMats and MedComms platforms in alignment with the Veeva product roadmap, GIT operating model, and business needs for both Medical and Commercial functions
• Collaborate with business stakeholders to define functional requirements for content review and approval processes, with a focus on medical, legal, and regulatory review, ensuring simplicity, efficiency, and compliance
• Share in the governance of platforms, ensuring that all changes are properly vetted and approved by local, regional, and global stakeholders across Medical and Commercial teams
• Continuously engage with project coordinators, facilitating content review and approval processes, addressing production issues, and identifying areas for improvement to discuss with Global Product Owners and stakeholders
• Define and optimize workflows for content review and approval, ensuring efficient deployment and ongoing maintenance across global, regional, and local markets, including Europe and the US
• Build new Digital Asset Management (DAM) capabilities, allowing for global asset approval, localization, cross-market asset sharing, source file management, and promotion of materials to both internal and external teams
• Lead difficult conversations with stakeholders around prioritization and solutioning, leveraging data points, best practices, and effective communication to guide decisions and build confidence
• Monitor content throughput, identify bottlenecks, and propose solutions to enhance performance and the overall user experience
• Lead the administration of Veeva Vault, managing configurations, updates, and optimization of workflows related to PromoMats and MedComms
• Research and implement new product features, working closely with business stakeholders on prototypes, pilots, and product enhancements
• Ensure compliance with SDLC methodology and governance processes with emphasis on testing and documentation of all releases
• Collaborate with stakeholders to document Business Process Mapping, Business Requirements, Functional Requirements, Test Cases, User Guides, and Admin Guides, ensuring clarity and alignment

Requirements

• Bachelor's degree in IT or related field is required
• 6 years of total experience in digital marketing services with extensive expertise in content approval management and digital asset management (DAM)
• 2-3 years of direct experience working with Veeva PromoMats and MedComms, managing workflow definitions, implementation, and process optimizations
• Proven experience in Digital Asset Management (DAM) processes, particularly in source file meta-tagging, content reuse, and internal/external content promotion
• Strong ability to engage with leadership and operational stakeholders, ensuring proper prioritization of requests and governance of platform changes
• Able to research and implement new product features, collaborating with business stakeholders for continuous platform improvement

Qualities for Success

• Proactive and engaging, building strong relationships with both IT and business stakeholders
• Self-starter with a desire to continuously learn and improve, identifying gaps and developing new skills to enhance performance
• Collaborative team player, supporting others and contributing to a shared goal within the Commercial IT team
• Startup mindset, displaying a willingness to do whatever it takes to ensure timely and successful delivery of projects
• Compliance-focused, always considering security, privacy, and regulatory requirements when making decisions and defining solutions
• Attentive and communicative, ensuring the Medical and Commercial lines of business are well-supported and informed

Benefits

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Variety of incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents