Specialist, IT

About the role

Responsible for troubleshooting and repairing components and/or software problems on PCs in a timely and cost-efficient manner. Functions as a team member within the department and organization, performing any duty assigned to best serve the company. Implements computer solutions that are cost-effective while maintaining an acceptable level of customer service. Demonstrates awareness of customer needs and performs job duties to effectively meet those needs.

Responsibilities

• Analyzes computer-related situations and makes decisions dealing with variables where standardization exists.
• Performs upgrades on PC hardware and software programs.
• Communicates with customers, vendors, and company personnel in a positive and proactive manner.
• Demonstrates accurate and effective oral and written communication skills with customers, coworkers, and the community.
• Creates users on the network.
• Restores files to users from backups as needed.
• Performs other related duties as assigned.

Requirements

• High School Diploma/GED or equivalent experience.
• 1–2 years in Information Technology or a related area.

Pay

$24.98 - $35.68 per hour