Specialist IS Engineer - Citrix

About the role

The Specialist IS Engineer – Citrix Virtualization Engineer will manage, optimize, and support Citrix Virtual Apps and Desktops environments across Amgen's global enterprise infrastructure. This role ensures the stability, performance, scalability, and security of Citrix solutions that support Amgen's mission-critical applications and end-user platforms.

Responsibilities

• Own and manage Citrix Virtual Apps and Desktops infrastructure, ensuring performance, availability, scalability, and compliance.
• Administer and maintain Citrix ADC (NetScaler) environments, including:
• Global Server Load Balancing (GSLB)
• Load Balancing services
• Content Switching policies
• SSL offloading and certificate management
• Web Application Firewall (WAF)
• Multi-factor authentication (MFA) using nFactor authentication policies
• Maintain the health and resiliency of Citrix environments, including Citrix Cloud and Citrix ADC platforms.
• Design and implement secure remote access solutions leveraging Citrix Gateway and advanced authentication integrations.
• Perform patching, firmware updates, and platform upgrades in line with enterprise change management policies.
• Troubleshoot and resolve complex technical issues involving Citrix infrastructure, user sessions, authentication flows, networking, and backend integrations.
• Serve as the technical escalation point for Citrix and NetScaler-related incidents within IT operations.
• Collaborate with network and security teams to implement enterprise traffic management and application delivery strategies.
• Document configurations, SOPs, architecture decisions, and operational runbooks to support audits and operational continuity.
• Monitor system alerts, identify systemic issues, and implement long-term corrective and preventive actions.
• Mentor support teams and transfer knowledge to ensure consistent operational support coverage.

Qualifications

• Basic Qualifications: Doctorate degree OR Master’s degree and 2 years of Information Technology, Computer Science, or related field OR Bachelor’s degree and 4 years of Information Technology, Computer Science, or related field OR Associate’s degree and 8 years of Information Technology, Computer Science, or related field OR High school diploma / GED and 10 years of Information Technology, Computer Science, or related field
• Required Qualifications: 3 to 6 years of experience managing and supporting Citrix environments. Strong experience with Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), Citrix Cloud administration and architecture. Hands-on expertise with advanced Citrix ADC features including GSLB, WAF, Content Switching, Load Balancing, Citrix Gateway, MFA integration using nFactor authentication. Proficiency with Windows Server, Active Directory, Group Policy, and enterprise authentication technologies. Familiarity with virtualization platforms such as VMware or Hyper-V. Strong understanding of networking fundamentals including DNS, SSL/TLS, TCP/IP, and high-availability architectures.
• Preferred Qualifications: Strong analytical and troubleshooting skills for complex virtualization, authentication, and application delivery issues. Experience implementing secure remote access and zero-trust access concepts. Familiarity with enterprise security best practices for Citrix and ADC environments. Experience with monitoring, resiliency testing, disaster recovery, and performance optimization for Citrix ADC infrastructures. Knowledge of scripting or automation tools such as PowerShell or Terraform is a plus. Excellent documentation and communication skills, especially in a global enterprise support model. Experience collaborating in regulated or GxP-compliant environments (preferred).

Benefits

Amgen offers a comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Additionally, there is a discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan. Stock-based long-term incentives are also available. Other benefits include award-winning time-off plans and flexible work models where possible.

Pay

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

Schedule

Details regarding the schedule are not specified in the job posting.

Skills

Strong analytical and troubleshooting skills for complex virtualization, authentication, and application delivery issues. Experience implementing secure remote access and zero-trust access concepts. Familiarity with enterprise security best practices for Citrix and ADC environments. Experience with monitoring, resiliency testing, disaster recovery, and performance optimization for Citrix ADC infrastructures. Knowledge of scripting or automation tools such as PowerShell or Terraform is a plus. Excellent documentation and communication skills, especially in a global enterprise support model. Experience collaborating in regulated or GxP-compliant environments (preferred).

Benefits

Amgen offers a comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. Additionally, there is a discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan. Stock-based long-term incentives are also available. Other benefits include award-winning time-off plans and flexible work models where possible.