Specialist-Inside Sales

About the role

Join us and make a lasting impact on customer satisfaction and our overall success! As an Account Development Associate, you will step into the role of a trusted advisor for customers, ensuring their needs are met smoothly and efficiently.

Responsibilities

• Proactively engages phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions.
• Collaborates with Account Managers to service accounts and drive revenue.
• Actively seeks out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
• Boosts sales by maintaining current knowledge of all portfolio offerings and demonstrating technical knowledge to provide customer value propositions.
• Drives sales by identifying related products or add-on extension needs and making customers aware of product promotions and adding lines to parts orders.
• Resolves problems and ensures customer satisfaction while adhering to company policies.
• Makes outbound calls including marketing new products.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.

Requirements

• H.S. Diploma or General Education Degree (GED)
• Inside sales, retail, or related experience
• Experience in a fast-paced, customer-focused environment with a focus on customer service, continuous improvement, and safety
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Qualifications

• Solid understanding of product offerings
• Achieves sales goals
• Takes responsibility for the order management processes

Skills

• Technical knowledge
• Customer service skills
• Problem-solving abilities
• Communication skills

Benefits

Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Pay

Annual Base Salary Range: $56,936.66 - $82,809.99
Compensation Type: Exception Hourly
Incentive Eligible: Yes
No Sales Commission Eligible

Schedule

On-site (5 days)