Specialist-Inside Sales
About the role
As an Account Development Associate, you will step into the role of a trusted advisor for customers, ensuring their needs are met smoothly and efficiently. Your expertise will be instrumental in resolving any issues or concerns related to parts or equipment, guaranteeing timely delivery of high-quality solutions. With a keen eye for detail, your responsibilities will encompass processing customer orders, promptly addressing inquiries, and providing top-notch solutions to maximize customer satisfaction and drive future sales. A successful Account Development Associate has a solid understanding of product offerings, achieves sales goals, and takes responsibility for the order management processes.
What You Will Do
- Proactively engages phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions.
- Collaborates with Account Managers to service accounts and drive revenue.
- Actively seeks out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
- Boosts sales by maintaining current knowledge of all portfolio offerings and demonstrates technical knowledge to provide customer value propositions.
- Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
- Find best method to resolve problems and ensure customer satisfaction while adhering to company policies.
- Makes outbound calls including marketing new products.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.
What You Will Bring
- H.S. Diploma or General Education Degree (GED)
- Inside sales, retail, or related experience
- Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
Pay
Annual base salary range: $56,936.66 - $82,809.99. Compensation type: Exception Hourly. Incentive eligible: No. Sales commission eligible: No.
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
- 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.