Specialist, Incident Management and Operational Resiliency

Key Responsibilities

• Monitor and assess potential incidents across the enterprise
• Coordinate incident triage and escalation based on severity thresholds
• Activate response teams and escalation pathways as needed
• Cross-functional teams to drive resolution
• Provide ongoing updates on incident status, impact, and risk
• Manage incident calls and communication channels
• Ensure incidents are logged, tracked, and managed through resolution

Communication and Stakeholder Management

• Provide clear, timely communication to stakeholders, leadership, and impacted business units
• Support regulatory, vendor, and client communications when needed

Incident Governance, Reporting, and Documentation

• Adequately adhere to incident management policies, standards, and procedures
• Maintain accurate documentation of timelines, decisions, and actions
• Support governance reporting, metrics, and performance analysis
• Help improve incident management processes and controls

Post-Incident Review and Continuous Improvement

• Support post-incident and after-action reviews
• Track remediation efforts through completion and validate effectiveness

Process and Framework Support

• Enhance incident management methodologies, playbooks, and templates
• Support testing, simulations, and scenario planning
• Partner with resilience, risk, and control teams to strengthen preparedness

Required Skills & Experience

• Bachelor's degree or equivalent experience
• 10+ years of experience in incident management, business continuity, disaster recovery, risk, or controls
• Strong understanding of incident management and operational processes across Northern Trust
• Ability to manage multiple incidents in a high-pressure environment
• Strong communication, stakeholder management, and problem-solving skills
• Experience working across cross-functional teams in a large, complex organization
• Familiarity with ServiceNow and incident reporting tools preferred

About Northern Trust

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Pay

Salary Range: $130,530 - 228,380 USD

Schedule

This role is part of a global team responsible for managing critical incidents on a 24x7 basis. Partners in this role are expected to lead incident response efforts outside standard business hours, including rotating holiday and weekend coverage.

Benefits

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.