Specialist III, Assessment Center

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For®" has recognized Lone Star College in multiple categories.

Purpose and Scope

The Specialist III, Assessment Center administers exams in a secure and customer-friendly environment where ethical judgement and dedication to exam security is vital. Provides a safe and secure testing environment in accordance with testing vendor policies as well as faculty guidelines and instructions.

Responsibilities

• Administer computer-based and paper-based academic, admissions, certification, and specialty exams while utilizing vendor and system polices, best practices, and procedures
• Create and maintain a secure testing environment by validating identities, monitoring students, and reporting irregularities
• Maintain office records and testing materials by receiving, logging, tracking, scanning, emailing, and filing incoming and outgoing exams
• Enter testing results into the student database
• Provide testing expertise to colleagues, students, faculty, and community members
• Assist with technology troubleshooting related to testing software; verify that all equipment is performing at peak efficiency and notify OTS if computers are not functioning properly
• Provide customer service and build trusting relationships by greeting customers, providing information, and answering questions from students, faculty, and community
• Make testing appointments for students
• Facilitate test scheduling and administration for students with testing accommodations in accordance with ADA
• Maintain inventory, confidentiality, and security of all testing materials
• Enforce testing security by ensuring testers do not possess any materials that are in violation of testing protocols (electronic devices, etc.)
• Train and update part-time Proctors and provide direction when the Director is not present
• Maintain testing certifications and ordering materials; prepare requisitions for test and exams
• Attend monthly meetings of the Testing Council to keep informed of current testing practices at other campuses
• Responsible for record keeping and organization of files pertaining to the Assessment Center; maintain confidentiality of student and staff information
• Responsible for other reasonable, related duties as assigned
• Ability to travel between campus locations as needed to support operational staffing

Requirements

• High school diploma or GED and at least 1 year of experience, or an equivalent combination of education and experience

Skills

• Action oriented with a strong commitment to continuous self and process improvements
• Sense of urgency and superior customer service focus in a fast-changing environment
• Open to change and have the drive and desire for innovation
• Proficiency in use of personal computer workstation with diverse software applications
• Excellent interpersonal and organizational skills
• Ability to organize functions to ensure compliance with due dates/deadlines and regulatory requirements
• Ability to transfer knowledge to peers, subordinates, and higher authority
• Passion for excellence with the ability to complete all tasks associated with this position in an efficient and effective manner
• Ability to work in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs
• Ability to follow basic guidelines for operational activities

Physical Abilities

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

Equipment used includes PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general office equipment.

Work is performed in a climate-controlled office environment with minimal exposure to health or safety hazards. Working days may include evenings and/or Saturdays.

Pay

Hiring salary range is $33,540 to $41,091. Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education.

Benefits

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes:

• A full comprehensive and competitive benefits package
• A generous number of paid holidays and vacation days
• Wellness programs
• Tuition waiver
• Professional development opportunities and more