Specialist II - Mortgage Servicing Operations

About the role

Mortgage Lending originates, evaluates, processes, and services residential mortgage products while ensuring a high-quality client experience and adherence to regulatory and underwriting standards. Activities include guiding clients through the home loan process, assessing borrower eligibility, conducting thorough credit and financial analyses, structuring mortgage solutions that align with client needs and responsible lending practices, ensuring strong risk management, maintaining compliance with federal and state mortgage regulations, and collaborating with internal partners to support efficient loan processing and timely closings.

Mortgage Servicing Operations supports the administration and servicing of mortgage loans throughout the life of the loan. Activities may include payment processing, escrow administration, customer support, investor reporting, regulatory compliance, and operational risk management.

Responsibilities

• Guide clients through the home loan process
• Assess borrower eligibility
• Conduct thorough credit and financial analyses
• Structure mortgage solutions that align with client needs and responsible lending practices
• Ensure strong risk management
• Maintain compliance with federal and state mortgage regulations
• Collaborate with internal partners to support efficient loan processing and timely closings
• Support mortgage loan administration and servicing (payment processing, escrow administration, customer support, investor reporting, regulatory compliance, operational risk management)
• Other duties as assigned

Requirements

• Basic knowledge of job procedures and tools obtained through work experience; may require vocational or technical education
• Work under moderate supervision; handle routine problems that may at times require interpretation or deviation from standard procedures
• Communicate information that requires some explanation or interpretation
• Typically requires 2+ years relevant experience
• May require vocational or technical training
• May require obtaining and/or maintaining NMLS registration

Pay

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location. Certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.

Benefits

Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. General information on the comprehensive benefits package can be found at Employee Benefits | Banking Career Benefits | Atlantic Union Bank.