Specialist I, Scheduling, Patient Access- Full time

Description

Purpose: Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking & problem-solving skills to support colleagues & leadership in achieving organization’s strategic objectives. Serves as a peer influencer & may direct a project or project team by applying industry experience & specialized knowledge.

Work Focus

• Researches, collects & analyzes information.
• Identifies opportunities, develops solutions, & leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
• Responsible for distribution of analytical reports.

Functional Role

• Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
• Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
• Supports customer relations, physician relations, patient care & hospital business services by performing administrative & scheduling for multiple areas.

Specialist I

• Begins the overall patient experience & initiate the billing process for any services provided by the hospital.
• Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions.
• Communicates effectively to service delivery areas to maximize patient flow & customer service.
• Pre-registers, schedules, electronically verifies insurance eligibility & accurately identifies & collects patient financial responsibility.

Work Hours

Monday thru Friday 0900-1730. Will work on-site with an option to go remote after 9-12 months of on-site training.

Minimum Qualifications

• A High School Diploma or equivalent.
• Two (2) to Five (5) years experience in area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Must be proficient in the use of Patient Registration/Patient Accounting systems & related software systems.