Specialist I, Financial Clearance, Patient Access- Full time

Employment Type: Full time • Shift: Day Shift

About the role

Uses specialized knowledge to support key areas of the organization related to an area of expertise. Uses data, research analysis, critical thinking, and problem-solving skills to support colleagues and leadership in achieving the organization’s strategic objectives. Serves as a peer influencer and may direct a project or project team by applying industry experience and specialized knowledge.

Work Focus: Researches, collects, and analyzes information. Identifies opportunities, develops solutions, and leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience. Responsible for distribution of analytical reports.

Responsibilities

• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety are prioritized.
• Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge.
• Supports customer relations, physician relations, patient care, and hospital business services by performing administrative and scheduling tasks for multiple areas.
• Handles pre-registration, scheduling, electronically verifying insurance eligibility, and accurately identifying and collecting patient financial responsibility.
• Manages complex scheduled events, including high-dollar testing, associated studies, and those with study-specific instructions.
• Communicates effectively to service delivery areas to maximize patient flow and customer service.
• Initiates the overall patient experience and the billing process for any services provided by the hospital.

Schedule

Monday through Friday, 09:00–17:30. On-site work required, with an option to transition to remote after 9–12 months of on-site training.

Requirements

• High School Diploma or equivalent.
• Two (2) to five (5) years of experience in an area of expertise such as scheduling, financial clearance, or patient access.
• National certification in HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
• Proficiency in the use of Patient Registration/Patient Accounting systems and related software systems.