Specialist I, Inside Sales Development (New York)

Responsibilities

• Serve as primary point of contact for channel partners via phone and e-mail.
• Use consultative selling to understand partner needs, recommend the right Shure products, and support them through late-stage opportunity expansion with guidance from senior team members.
• Maintain accurate pipeline data in CRM systems, ensuring visibility into partner activity, opportunity status, and forecasted revenue.
• Engage partners through outbound outreach, campaigns, and follow-ups to increase awareness and adoption of Shure solutions.
• Identify and qualify channel-generated opportunities and support opportunity nurturing across assigned partner accounts.
• Absorb and process dealer/distributor purchase orders accurately and efficiently; communicate inventory updates, pricing requests, order edits, and expediting as required; communicate status updates and expectations to partners.
• Respond to routine post-sale inquiries.
• Support a positive customer experience by coordinating with Sales, Service/Support, Credit, Product Management, and Operations to ensure timely follow-up and communication.

Qualifications

• Bachelor’s degree in business or relevant professional field.
• 0-2 years of experience in inside sales, sales development, or customer-facing support roles.
• Strong written and verbal communication and relationship-building skills, with a customer-first mindset.
• A consultative mindset—curious, empathetic, and focused on solving problems rather than pushing products.
• Comfort with outbound outreach, lead qualification, and managing multiple conversations simultaneously.
• Familiarity with CRM tools (Salesforce or similar) and a disciplined approach to pipeline management.
• Ability to work cross-functionally with sales, marketing, and customer experience teams.
• A proactive, self-driven approach with a passion for helping partners succeed.
• Experience with order management software (SAP strongly preferred).
• Experience using CRM and quoting tools (Salesforce and CPQ preferred).

Preferred Qualifications

• Experience supporting B2B customers, dealers, or channel partners.
• Familiarity with order-to-cash, returns, and service workflows.
• Working knowledge of technical or product-driven environments.
• Working knowledge of audio products and system applications.

Shure is an equal opportunity employer. Applicants for this position must be currently authorized to work in the United States on a full-time basis.