Specialist, Field Support Engineering

About The Role

Are you passionate about solving complex technical challenges in the field? As a Specialist, Field Support Engineering, you will play a critical role in delivering best-in-class technical support to our clients. Your expertise will ensure the reliability, maintenance, and optimal performance of our advanced equipment and systems, directly impacting customer satisfaction and operational excellence.

What You’ll Do (Responsibilities)

• Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems.
• Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for customers.
• Collaborate with engineering, product, and support teams to deliver technical solutions and improvements.
• Document service activities, generate detailed reports, and maintain accurate records in compliance with company standards.
• Train and mentor clients and internal team members on system operation, maintenance, and best practices.
• Identify opportunities for process optimization and contribute to product feedback and continuous improvement initiatives.

Basic Requirements

• Degree or equivalent and typically requires 4+ years of relevant experience.
• Proficient in diagnosing and repairing complex electromechanical and/or IT systems.
• Excellent communication and customer service skills with a track record of building client relationships.
• Able to work independently and manage multiple priorities in a fast-paced environment.
• Experience with advanced diagnostic tools and remote support technologies.
• Familiarity with industry standards and regulatory compliance in field service operations.
• MUST have valid Driver's License and Passport (international travel may be required).

Preferred Skills/Experience

• Bachelor’s degree in Engineering, Electronics, Information Technology, or a related technical field, or equivalent experience.
• Certifications such as CompTIA A+, Network+, or similar technical credentials.
• Demonstrated ability to train and develop team members or clients.
• Experience working in cross-functional teams and contributing to product development feedback loops.
• Strong knowledge of networking, system integration, and troubleshooting methodologies.

Description Of Travel Or In-Office And Physical Requirements

• This role requires up to 70-80% travel to client sites, which may include overnight stays.
• Work is performed both in the field and in-office environments.
• Physical requirements include the ability to lift up to 50 lbs, stand or walk for extended periods, and work in varying environmental conditions.

Pay Range

The target compensation for this role is $90K - $110K (depending on individual experience).

Travel Percentage

Travel: 75-80%