Specialist, Field Support Engineering

About the role

Are you passionate about solving complex technical challenges in the field? As a Specialist, Field Support Engineering, you will play a critical role in delivering best-in-class technical support to our clients. Your expertise will ensure the reliability, maintenance, and optimal performance of our advanced equipment and systems, directly impacting customer satisfaction and operational excellence.

Responsibilities

• Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems.
• Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for customers.
• Collaborate with engineering, product, and support teams to deliver technical solutions and improvements.
• Document service activities, generate detailed reports, and maintain accurate records in compliance with company standards.
• Train and mentor clients and internal team members on system operation, maintenance, and best practices.
• Identify opportunities for process optimization and contribute to product feedback and continuous improvement initiatives.

Requirements

• Must be within 100mi radius of Pittsburgh, PA - No relocation will be provided for this role.
• Target Compensation: $90K - $110K (depending on individual experience).
• Travel: 75-80% (may require overnight stays).

Basic Requirements

• Degree or equivalent and typically requires 4+ years of relevant experience.
• Proficient in diagnosing and repairing complex electromechanical and/or IT systems.
• Excellent communication and customer service skills with a track record of building client relationships.
• Able to work independently and manage multiple priorities in a fast-paced environment.
• Experience with advanced diagnostic tools and remote support technologies.
• Familiarity with industry standards and regulatory compliance in field service operations.
• MUST have valid Driver's License and Passport (international travel may be required).

Preferred Skills/Experience

• Bachelor’s degree in Engineering, Electronics, Information Technology, or a related technical field, or equivalent experience.
• Certifications such as CompTIA A+, Network+, or similar technical credentials.
• Demonstrated ability to train and develop team members or clients.
• Experience working in cross-functional teams and contributing to product development feedback loops.
• Strong knowledge of networking, system integration, and troubleshooting methodologies.