Specialist, Field Support Engineering

About the role

Are you passionate about solving complex technical challenges in the field? As a Specialist, Field Support Engineering, you will play a critical role in delivering best-in-class technical support to our clients. Your expertise will ensure the reliability, maintenance, and optimal performance of our advanced equipment and systems, directly impacting customer satisfaction and operational excellence.

Responsibilities

• Provide on-site and remote technical support for installation, troubleshooting, repair, and maintenance of field equipment and systems.
• Diagnose and resolve hardware, software, and network issues, ensuring minimal downtime for customers.
• Collaborate with engineering, product, and support teams to deliver technical solutions and improvements.
• Document service activities, generate detailed reports, and maintain accurate records in compliance with company standards.
• Train and mentor clients and internal team members on system operation, maintenance, and best practices.
• Identify opportunities for process optimization and contribute to product feedback and continuous improvement initiatives.

Requirements

• Basic Requirements:
• Degree or equivalent and typically requires 4+ years of relevant experience.
• Proficient in diagnosing and repairing complex electromechanical and/or IT systems.
• Excellent communication and customer service skills with a track record of building client relationships.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with advanced diagnostic tools and remote support technologies.
• Familiarity with industry standards and regulatory compliance in field service operations.
• MUST have valid Driver's License and Passport (international travel may be required).

Preferred Skills/Experience

• Bachelor’s degree in Engineering, Electronics, Information Technology, or a related technical field, or equivalent experience.
• Certifications such as CompTIA A+, Network+, or similar technical credentials.
• Demonstrated ability to train and develop team members or clients.
• Experience working in cross-functional teams and contributing to product development feedback loops.
• Strong knowledge of networking, system integration, and troubleshooting methodologies.

Benefits

• Coverage you can rely on- Medical, Dental, and Vision
• Health Spending Accounts
• Flexible Spending Accounts
• 401(k) (U.S.)
• Pension (Canada)
• Employee Stock Purchase Plan
• Mental Health Programs
• Flexible Schedules
• Paid Time Off
• Wellness Program
• Education Reimbursement
• Volunteer Opportunities
• Flexible Work Environment

Culture

Accomplish
Make a meaningful impact by using your problem-solving skills to push the boundaries of innovation in healthcare, while maintaining a healthy work-life balance.
Innovate
Foster a digital mindset to drive IT transformation across McKesson through our evolving data and technology tools.
Grow
Join a supportive environment where you can advance your career and develop both personally and professionally.

Pay

Our Base Pay Range for this position
$79,500 - $132,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
- McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
- McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
- McKesson job postings are posted on our career site: careers.mckesson.com.

Schedule

This role requires up to 70-80% travel to client sites, which may include overnight stays. Work is performed both in the field and in-office environments. Physical requirements include the ability to lift up to 50 lbs, stand or walk for extended periods, and work in varying environmental conditions.

Equal Opportunity Employer

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Application Instructions

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.