Jobs · Customer Service · Georgia

Specialist Field Attendance Admin

AT&T · Atlanta, GA · 1 mo ago
On-siteCustomer Service$64k–$96k/yrFull-time

About the role

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Responsibilities

  • Accurately Track and Document Attendance: Maintain records of attendance, RTW, coaching, discipline, and ADA discussions.
  • Ensure Policy Compliance: Administer attendance policies and labor laws, providing guidance on adherence.
  • Resolve Attendance Issues: Address discrepancies, manage grievances, and support resolution and closure.
  • Clock in/out employees, manage time off requests, and track leave balances.
  • Coordinate with Stakeholders: Partner with site leaders, COEs, and unions, facilitating productive relationships and implementations.
  • Support Legal and Union Processes: Handle RFIs, unemployment claims, and attend grievance meetings, ensuring compliance.

Requirements

  • A professional with solid knowledge of fundamental concepts and organizational practices, working on smaller projects.
  • Exercises judgment in the absence of prescribed guidelines or policies determine appropriate action.
  • Works under minimal supervision with independent judgement.
  • Actions impact efficiency and costs.
  • Interacts primarily within the department, across various teams.

Qualifications

  • No formal education requirement.
  • 1+ years of related experience.
  • Certification is required in some areas.

Skills

  • Strong attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite.

Benefits

  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Pay

Compensation Offered Our Specialist Field Attendance Admin earn between $64,200 - $96,400, Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Schedule

Weekly Hours 40 Time Type Regular

Similar jobs