Specialist, Engagement Operations Coordinator, Patient Engagement (Hybrid)

About the role

The Specialist, Engagement Operations Coordinator, Patient Insights & Engagement (PI&E), position resides in the Value & Implementation (V&I) organization, which includes Global Medical and Scientific Affairs as well as Outcomes Research. This position is a member of the Patient Insights & Engagement (PI&E) team and supports initiatives that advance PI&E deliverables, strategies and priorities. This position supports the PI&E team in coordinating day-to-day operational activities that help advance patient engagement priorities, stakeholder interactions, and internal execution. Under the direction of the PI&E lead, the Engagement Coordinator supports patient engagement activities, meeting coordination, tracking, reporting metrics, contracting, stakeholder follow-up, and other administrative execution activities associated with patient engagement initiatives. The role helps ensure timely, organized, and compliant management of activities that support execution of patient and advocacy engagements, generation and reporting of insights from these engagements, coordination with internal cross-functional partners and other internal and external stakeholders, and relationships with Patient Advocacy Organizations (PAOs).

Responsibilities

• Supports the team with day-to-day coordination of activities, including scheduling, logistics, follow-up, and administrative support.
• Assists with the end-to-end execution of patient engagement projects and initiatives; tracks deliverables, timelines, and status updates.
• Maintains trackers, dashboards, and working documents to support visibility into team activities, milestones, and outcomes.
• Coordinates with internal partners such as Legal, Compliance, and other cross-functional teams to support appropriate review and guidance on activities.
• Helps ensure that processes, documentation, and materials are maintained in accordance with company policies, procedures, and applicable standards.
• Assists with vendor coordination, document routing, and administrative follow-up as needed.
• Supports compliance-related documentation, file maintenance, and issue tracking.
• Assists with planning and coordinating meetings with internal and external stakeholders, including preparing agendas, materials, slides, notes, meeting summaries, action items, and follow-up tracking.
• Assists with adding insights into X-fly.
• Supports relationship management activities by coordinating communications and helping maintain organized records of stakeholder interactions.
• Assists with independent grant processing, review, tracking and reconciliation of activities as needed.
• Helps manage multiple priorities and supports the team in meeting deadlines and delivering high-quality execution.
• Communicates clearly and professionally with internal and external stakeholders in a manner that is responsive, organized, and respectful.