Patient Engagement Coordinator; Health Center Operations

Job Duties And Responsibilities

• Captures patient care through the clinic: checks in, signs in, escorts to exam rooms/offices if needed, answers questions, provides pre- and post-appointment service, and assists with care coordination.
• Assists providers with telehealth duties; conducts virtual check-ins, initial scheduling, and follow-up appointments.
• Manages client volume and needs; makes decisions to ensure client access while utilizing resources and maintaining positive relationships.
• Maintains internal referrals through the EHR system.
• Monitors and adjusts client wait times according to provider schedules.
• Answers inquiries by phone and in person in a helpful, respectful, and efficient manner.
• Facilitates schedule adjustments in response to clinical triage processes, under the direction of site leadership.
• Analyzes and manages utilization and performance metrics.
• Daily monitors and oversees scheduling of pharmacologic management and primary care providers to ensure efficient service delivery and patient need alignment.
• Collaborates between clinical, supervisory, and clerical staff to ensure effective and timely service delivery.
• Cross-trains to support Patient Support Staff during call-offs and vacation coverage.

Job Qualifications

• High degree of initiative, orientation toward process improvement, and demonstrated leadership qualities.
• Keen understanding of facilitation in a workgroup, considering feedback and suggestions for process improvement.
• Strong organizational skills, strong critical thinking, solution-focused, flexible, and able to multitask in a fast-paced environment.
• Computer proficiency, including proficiency in Word, Excel, and the EMR (e.g. OCHIN/EPIC).
• Systems approach to service delivery, agency and program mission, philosophy, goals, and organizational values.
• Awareness of and sensitivity to the cultural diversity of the population served.
• Professionalism, strong communication skills, assertiveness, and ability to engage patients and staff in building positive working alliances.
• Team player, able to work autonomously, creative, resourceful, and self-directed.
• Experience in monitoring outcomes data and performance indicators.
• Office management experience strongly preferred.

Benefits

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.