Specialist, Desktop Support

Job Description Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia. This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out. At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance. Learn more at telamon.com Benefits Telamon invests in our people with benefits that support health, family, and future. We offer a comprehensive benefits package that includes: Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable) Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events. Note: benefits eligibility may be based on employment status, tenure, location, or other factors Classification non-exempt/hourly Location: 1000 E 116th Street Carmel, IN 46032 Schedule 8 am to 5 pm, Monday-Friday, onsite daily Job Summary The Desktop Support Specialist is responsible for delivering end-user and organizational support. The role ensures all incidents are analyzed, resolved, and properly documented within target SLAs. This person will work with end users in varying mediums such as in person, over the phone, or via chat/email to resolve any technical issues that may be occurring. Complete end user hardware asset management including initial receiving, implementation, repair, and final destruction at the device’s end of life will be a part of day to day work. As a member of the service desk team, the primary objective is to provide amazing customer service while resolving issues in a timely manner. Essential Duties And Responsibilities Troubleshoots and resolves IT issues via phone, web, email and in-person channelsProvides ownership of end user problems from the time of report until it is completely resolved with a goal of minimizing overall working time while providing a great experience to the userActively monitors ticket queues and ensures that all tickets are handled in accordance with our service delivery standardsEscalates tickets proactively to process, system owners and management where necessaryProceeds in all activities with high levels of customer service in mind: timely, accurate, pleasant, and helpful with great communicationCommunicates regularly with employees to ensure that they understand how to access and request various IT servicesMaintains and demonstrates strong technical expertise in all relevant technologiesEnsures normal day to day functionality of systems, networks and associated devices with minimal supervision from the appropriate owner/stakeholderComfortably interfaces with vendors on an as needed basis for support or project activitiesReceive, catalog, and pre-provision new hardware assetsConfigure and fulfill hardware assetsManage destruction or return of hardware assets at end of life Available for potential rotating after hours on-call services Managerial Responsibility This position does not have direct reports. Travel/Shift Requirements Minimal travel may be requiredOccasional work after normal business hours on an as needed basis Physical Demands Ability pick lift, package, and carry IT end user equipment (approximately 30 lbs.). Skills And Abilities Required Knowledge of Windows 10, Windows 11Knowledge of the Microsoft client-side suitesUnderstanding of printers (network, local, label) – troubleshooting, installing, configuringUnderstanding of networking, DHCP, DNS, and Active DirectoryAbility to determine appropriate course of action for mid-level IT issues from end usersPassion for customer serviceTeam playerStrong organizational, troubleshooting, and time management skills. Education And Experience Required High School Diploma required, additional relevant education/certs preferred1 year in a desktop support role or relevant experience. Telamon Corporation is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment. Telamon does not and will not discriminate against any applicant because of race, color, religion, age, national origin, disability, sex (including sexual orientation and gender identity), marital status, veteran or military status, or any other characteristic protected by law. Telamon Corporation makes all employment decisions in a non-discriminatory manner.