Specialist, Customer Support-Pharmacy-Part time

Purpose

The Specialist, Customer Support provides excellent customer service at the retail front store checkout and supports a welcoming, efficient store experience. Operates the cash register and point of sale system accurately, handles cash and electronic payments, and resolves routine customer issues within scope. Supports front-end merchandising by maintaining a clean, organized, and well-stocked checkout area, including impulse items, promotional displays, and customer-facing signage.

Essential Functions

• Assists the pharmacist in outpatient prescription services, including retail, specialty pharmacy, home health care, and nursing home services, as assigned by location and role.
• Provides consistently positive customer service at the front store register, including greeting customers, assisting with questions about store items, and creating a respectful and helpful checkout experience.
• Operates the cash register and point of sale system, processes sales transactions accurately, and follows procedures for cash, credit, debit, and other payment types.
• Follows cash handling standards, including drawer accountability, start and end of shift procedures, overage and shortage reporting, and secure handling of cash and receipts per policy.
• Processes returns, exchanges, refunds, voids, and price adjustments within approved limits and escalates exceptions to the manager per policy.
• Uses service recovery skills to address routine concerns, sets expectations for next steps, and escalates complaints or sensitive situations to the manager in a timely manner.
• Maintains a clean, organized, and professional checkout area, including keeping counters clear, restocking bags and register supplies, and maintaining an orderly workspace for efficient service.
• Supports front-end merchandising by stocking, facing, and rotating impulse items and front-register products, maintaining planograms or display instructions when provided, and ensuring promotional items and signage are accurate and presentable.
• Affords assistance with front store organization tasks, including light stocking, straightening shelves near the front end, checking outdates on front-end merchandise, and communicating low-stock or display issues to leadership.

Schedule

Schedule 10 hours per week. Rotating shift- will also include working some nights and weekends.

Minimum Qualifications

• Must possess a comprehensive knowledge of retail customer service, cashier and point of sale operations, cash handling controls, and basic merchandising support for a front store environment, as normally obtained through a high school diploma or equivalent experience.
• Must be 18 years of age or older.
• Must be comfortable operating in a collaborative, shared leadership environment.