Specialist Customer Success - Supply Chain

Responsibilities

• Support direct ship retail customers such as grocery, drug, convenience, value, mass and other retail channels and distributors.
• Oversee all operational and account management aspects of assigned account(s) including Order Management, Order Fulfillment, Shipment Tracking, resolving freight claims, and Order To Cash Flow Process (also known as O2C).
• Partner with internal teams including Logistics, Warehousing, and even the Sales team.
• Communicate regularly with assigned customers (retailers and brokers).
• Handle multiple accounts in a fast-paced environment, working cross-functionally with internal and external stakeholders to fill customer (retailer) purchase orders On-Time In-Full (OTIF) including order entry, shipment tracking, providing updates, resolving issues, reporting of data and metrics, and provide timely customer (retailer) correspondence.

Qualifications

• Bachelor’s Degree in Supply Chain, Business, Operations, or related field.
• 3+ years of experience in supply chain and/or customer account management (Order Management, etc) specifically within the consumer goods industry.
• Previous ERP, Enterprise Resource Platform, experience is required.
• Preferred: Working knowledge of SAP S4-HANA.
• Advanced Excel skills.

Skills

• Strong communication skills – both verbal and written.
• Good business acumen.
• Ability to work with multiple accounts in a fast-paced environment.
• Ability to manage competing priorities in a fast-paced environment.

Pay

Target Hiring Pay Range: $60,000 - $75,000 annually.