Specialist, Customer Service Pharmacy Operations

Schedule

• Primary schedule: Friday, Saturday, Sunday, Monday, Tuesday 6:00am to 2:00pm.
• May work from 2:00 pm to 10:00 pm shift as needed for time off coverage.
• On-call work as needed and assigned.
• Flexibility is key: Candidates must be highly flexible and available to work varying days, schedules, and shifts (including potential changes to start times and days off) based on business needs.
• Overtime may also be required.

Responsibilities

• Expedites orders by acting as a liaison in problem solving, research, and problem/dispute resolution.
• Works with spreadsheets to track order information.
• Processes customer orders through Isotrac.
• Determines flights, transportation methods for delivery of product.
• Tracks packages with couriers, charters, airlines.
• Prints and organizes DOT (Department of Transportation) paperwork.
• Generates labels (shipping, hazardous materials) for radioactive products such as I-123, I-131, and others.
• Determines quantities of I-123 activity to order based on customer demand.
• Orders I-123 and I-131 products/activity from suppliers.
• Orders direct input materials related to production of I-123 finished capsule product.
• Supports shipping on Run 1, Holidays for select special locations.
• Establishes, maintains, and enhances customer business through contract administration, customer orders, and problem resolution.
• Informs the Mgr., Operations when situations require follow-up actions.
• Aids in pharmacy as needed with pack/pack, shipping, and labeling.
• Works on projects of moderate scope and complexity.
• Performs other job duties as assigned.
• Cross-trains in multiple areas of the pharmacy and/or participates in projects as assigned by your manager.
• Participates in material handling and packaging activities using pharmacy equipment.
• Prepares shipping documents using FedEx and other software such as Microsoft Excel and Word.
• Performs surveys and wipe testing to determine the TI (Transportation Index) for outbound product shipments (if Radiation Safety does not perform this testing).
• Performs inventory transactions in corporate computer program SAP and follows SOP’s (standard operating procedures).

Qualifications

• 0-2 years of experience, preferred.
• Bachelor's degree in related field, or equivalent work experience, preferred.
• Knowledge of Microsoft Word and Excel strongly preferred as this role will work with spreadsheets.
• Will obtain DOT (Department of Transportation) and IATA (International Air Traffic Association) certification within one year of hiring (dependent upon other staff certifications).
• Ability to manage up to 75 pounds occasionally.
• Knowledge of Nuclear and pharmacy operations strongly preferred.
• Past customer service experience preferred.
• Flexible to work various schedules including weekends and holidays.
• Must be flexible to work overtime as needed with little to no advanced notice.
• Good oral and written communication skills and can demonstrate effectively.
• Demonstrated ability to be self-motivated and work in a team-oriented environment.
• Demonstrated ability to handle material handling/packaging/warehouse equipment skills preferred.
• Experience in shipping cold-chain and hazardous/dangerous goods preferred.

Benefits

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Paid parental leave.
• Healthy lifestyle programs.