Specialist CTS - SSC

Position Summary The Crewmember Technology Services (CTS) Support Specialist is a temporary role lasting for 12 months and it provides support to JetBlue’s IT environment, including maintaining and supporting all hardware and applications utilized by JetBlue. Essential Responsibilities Provides support for all JetBlue hardware/applications including telephony and mobile devicesProvides excellent onsite and remote support Customer Service for JetBlue CrewmembersCoordinates resolution of incidents/requests from beginning to end with internal and external resources.Monitors and supports systemsMaintains and supports user accessFacilitates software package rollouts and maintenanceCollaborates with all Information Technology (IT) disciplinesWorks to achieve first-touch resolution with all issuesMaintains documentation of requests per JetBlue standardsMaintains and updates knowledge base documentation with most relevant informationCoordinates response for major incidents and outagesOther duties as assigned Minimum Experience And Qualifications High School Diploma or General Education Development (GED) DiplomaOne (1) year of customer service experienceStrong interpersonal, written and verbal communication skillsAbility to be flexible, multi-task and meet deadlinesStrong attention to detailAbility to work independently and in a team environmentAvailable for occasional travel (50%)In possession of valid travel documents with the ability to travel in and out of the United StatesPass a pre-employment drug testLegally eligible to work in the country in which the position is locatedAuthorization to work in the US is required. This position is not eligible for visa sponsorship Preferred Experience And Qualifications Bachelor’s DegreeExperience supporting latest operating systemsExperience implementing and supporting applicationsKnowledge of Exchange and Office SuiteKnowledge of LAN environment using TCP/IP, DHCP, DNSKnowledge of mobile devicesOne (1) years’ experience in IT hardware and application supportOne (1) years’ experience in a call center environmentExperience using desktop deployment packagesCertifications (Microsoft, Networking, programming languages)Knowledge of Microsoft desktop and server productsKnowledge of telephony, messaging and infrastructure (VOIP and POTS) Crewmember Expectations: Regular attendance and punctualityPotential need to work flexible hours and be available to respond on short-noticeAble to maintain a professional appearanceWhen working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraftOrganizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) Equipment: Computer and other office equipment Work Environment: Traditional office environmentAirport environment Physical Effort: Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. (Medium)