Specialist, CSR/Clerical Support

Summary

The Specialist, CSR/Clerical Support is responsible for providing administrative and clerical support in the management of patient accounts. This role involves handling billing claims and payment-related tasks, assisting with account reconciliations, responding to patient inquiries, and ensuring accurate record-keeping within the healthcare facility.

Responsibilities

• Assist in the preparation and maintenance of patient accounts by verifying information, mailing claims, and updating account details.
• Assist in generating patient invoices and billing statements for services rendered.
• Ensure that all required billing documentation is completed and filed appropriately.
• Respond to patient phone calls and emails related to account balances, billing inquiries, and payment options.
• Provide general administrative support to the Accounts Receivables team as needed, including filing, faxing, and data entry.
• Assist in generating standard reports on accounts receivable, payment collections, and aging accounts.
• Reconcile daily cash receipts and deposits.
• Investigate and process credit balance refunds.

Qualifications

• High school diploma or equivalent; additional training in medical billing or healthcare administration is a plus.
• Previous experience in patient accounts, billing, or clerical support in a healthcare setting is preferred.

Skills

• Strong organizational skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Basic knowledge of medical billing codes and insurance processes (preferred).
• Proficiency in Microsoft Office Suite and billing software.
• Ability to handle sensitive and confidential information with discretion.
• Customer service skills.

Working Conditions

• This position is performed in the corporate office with standard working business hours, occasional overtime depending on workload.
• The ability to have daily communication with team members, management, and clients through email, phone calls, video meetings and other collaborative tools.
• Primarily requires sitting at a desk for extended period.
• Proper lighting and ergonomics should be maintained to reduce eye strain.