Specialist, Crisis Intervention

Scope of Role

Reporting to the Program Manager, Crisis Services, the Specialist, Crisis Intervention provides rapid response, screening, and early intervention to individuals experiencing a behavioral health crisis in community, home, and facility settings.

How You’ll Succeed

• Provides de-escalation and crisis intervention to individuals experiencing crisis.
• Works with individuals in crisis to problem-solve and identify solutions for resolving the crisis or assists in arranging assessment and treatment in an appropriate setting.
• Works with individuals’ family members and support system to engage in safety planning and the crisis resolution process.
• Assists in creation of an immediate plan to maintain safety.
• Provides coordination of care and linking to appropriate treatment services to meet the needs of the individual.
• Provides follow up contact within two business days (or according to protocol) following a crisis episode to individuals returning to their community setting to check on referrals and identify further needs.
• Collaborates with agency staff, departmental staff, stakeholders, and referral sources on individual cases and to ensure strong community relationships.
• Participates in clinical, administrative, and supervisory meetings.
• Maintains administrative and clinical files, reports, spreadsheets, and correspondence.
• Completes trainings as assigned.
• Always represents Signature Health in a professional manner; includes maintenance of appropriate professional appearance as outlined in the dress code policy, and demonstration of respectful interactions with patients and team members.

Knowledge & Experience

• High School Diploma required.
• Qualified Behavioral Health Specialist (QBHS) designation or Peer Support Specialist (PSS) with at least one year of experience in substance use and mental health with minimum 2 years in recovery and plan for maintaining recovery is required. Crisis experience preferred.
• Must possess a valid unencumbered Ohio driver’s license.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Demonstrated knowledge of the local Mental Health System.
• Must possess basic computer skills to perform job duties including desktop computing, email, time sheet management, electronic health records, using Microsoft Office Applications, ADP and other relevant software.
• Must have basic electronic communication and internet skills to gather information required for the program or program participants.

Working Conditions

• Work may be performed in a variety of settings, including community, home, and facilities.
• Work involves potential exposure to patients experiencing agitation, which may increase risk for disruptive or aggressive behavior.
• Flexibility to work evenings and extended hours is required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Physical demands: frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

Benefits

• Medical, Dental, Vision
• 401k match
• HealthJoy - a no cost medical and mental health online resource available Day 1
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

Working Conditions

• Work may be performed in a variety of settings, including community, home, and facilities.
• Work involves potential exposure to patients experiencing agitation, which may increase risk for disruptive or aggressive behavior.
• Flexibility to work evenings and extended hours is required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Physical demands: frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.