Specialist Contact Center - Corporate Services Contact Center
Location: Hershey, PA. Full-time, 1.0 FTE.
About the role
Provides essential telephone coverage from 6:00am-10:00pm 365 days per year for Contact Center responsibilities including the Careline, MD Network, and Patient Relations inbound phone queues that support the entire medical institution including all hospitals, Medical Group, College of Medicine, and across all Penn State Health locations. Deploys excellent customer service engagement skills by phone and electronic mail. Responsible to accurately process a high volume and wide variety of calls by determining the caller’s specific needs, assisting the caller, or redirecting the caller to the proper location for assistance. Ensure that all calls are answered accurately and timely, maintain efficiency with all departmental processes and procedures. Provides a high-quality experience for patients and physicians of Penn State Health. Acts as the first point of contact for various patient needs including scheduling, registrations, access and general information, and appointment confirmation and cancelling.
Responsibilities
- Provide information to all PSH patients and