Specialist, Client Service Management II

About the role

Specialist, Client Service Management II position located in Berkeley Heights, NJ. You will serve as a point of contact for clients to resolve moderately complex day‑to‑day issues, maintain strong client relationships, participate in end‑to‑end service delivery, support issue resolution, collect data on service commitments, contribute to projects that streamline client operating models, foster continuous service improvement and digital adoption, build relationships with business partners, and assist with sales‑support activities such as RFPs, KPIs, and client documentation.

Responsibilities

• Serve as a point of contact for clients to resolve moderately complex day‑to‑day issues and direct them to appropriate resources at BNY.
• Ensure strong client relationships are maintained by researching and resolving inquiries efficiently and accurately.
• Participate in the end‑to‑end client service delivery model and report on client satisfaction.
• Support issue resolution for moderately complex day‑to‑day matters and engage internal partners as needed.
• Collect data on the execution of service commitments and build understanding of the client’s business.
• Serve as a project team member on initiatives that help clients streamline their operating model across the franchise.
• Contribute to a culture of continuous service improvement, including digital adoption.
• Build relationships with business partners and support client service activities related to sales support, including assisting with RFPs, KPIs, and client documents by providing required data.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3‑5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Benefits

• Highly competitive compensation and benefits package rooted in a pay‑for‑performance philosophy.
• Access to flexible global resources and tools for your life’s journey.
• Programs to focus on health, foster personal resilience, and reach financial goals.
• Generous paid leaves, including paid volunteer time.
• Eligibility for a 401(k) plan.
• Company‑sponsored medical, dental, vision, and basic life insurance plans for employees and eligible dependents.
• Other benefits such as vacation and sick time (details provided upon offer).