Specialist, Client Service II

About the role

This role is located in Lake Mary, FL. In this role, you’ll make an impact by working with external clients to resolve moderately complex day-to-day issues, supporting clients in addressing operational and technical issues, and providing information related to BNY products and services.

Responsibilities

• Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Sets up and maintains client relationships, supports clients in addressing moderately complex operational and technical issues, and ensures requests are executed.
• Applies intermediate problem-solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high-quality service to a specialized client base.
• Provides clients with information related to BNY products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY services and offerings.
• Makes recommendations for process improvements.
• May have people management responsibilities in some geographies.
• Provides guidance to less experienced team members.
• Supports multiple, moderately complex client accounts.

Requirements

• Bachelor’s degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Qualifications

• Strong interpersonal and communication skills.
• Intermediate problem-solving skills.
• Ability to manage multiple tasks and priorities.
• Attention to detail and ability to handle sensitive information.
• Ability to work independently and as part of a team.

Skills

• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to multitask and prioritize effectively.
• Knowledge of BNY products and services.
• Ability to communicate effectively with clients and colleagues.

Benefits

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Pay

The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Schedule

Details of the schedule will be provided if an employee receives an offer of employment.