Specialist, Client Data Insights II

About the role

This role is located in Pittsburgh, PA.

Responsibilities

• Reviewing client, operational, and service data to identify patterns, trends, and actionable insights.
• Supporting the development and automation of dashboards, reporting, and analytics capabilities that improve decision making and client outcomes.
• Partnering across Client Service, Product, Operations, and Technology teams to translate business needs into reporting and analytical solutions.
• Assisting with client health, service analytics, CRM reporting, benchmarking, and feedback analysis initiatives.
• Building presentations and insight materials that communicate findings to stakeholders.
• Contributing to continuous improvement initiatives that enhance client experience and operational effectiveness.

Qualifications

• Bachelor's degree or equivalent experience in business, analytics, finance, technology, or a related discipline.
• Experience working with data analysis, reporting, dashboards, or business intelligence tools.
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively across teams and manage multiple priorities.
• Proficiency in Microsoft Excel and PowerPoint; experience with analytics, visualization, CRM, or reporting platforms is a plus.
• Interest in client experience, service analytics, process improvement, and data-driven decision making.