Client Data Specialist

Position Overview

The Client Data Specialist at Zelis is a vital role focused on maintaining customer account accuracy and completeness, specifically related to payer contracts and fee schedules. This position supports our Client Success Managers and plays a key role in ensuring customer satisfaction and successful account readiness.

Job Description

• Maintain up-to-date payer contracts and fee schedules for customer accounts.
• Perform data discovery and entry tasks, including formatting spreadsheets and accurately modeling fee schedules.
• Read, interpret, and understand payer contract terms.
• Quickly complete task lists and provide timely updates on progress.
• Deliver high-quality, detail-oriented work to ensure account readiness.
• Communicate with clients about the details of their payer contracts.
• Cook up with internal teams for additional research, problem resolution & preventative measures.
• Support escalated and complex issues further investigating solution and clearly communicating with stakeholders.
• Participate in team meetings and contribute to the development of client service strategies and high-quality client service experience.
• Support other team members during peak times or when additional help is needed.

What You’ll Bring To Zelis

• Associates degree & 1 year or HS Diploma and 3 yrs
• Good understanding of physician and/or hospital reimbursement methodologies.
• Experience modeling fee schedules or working with physician and/or hospital billing.
• Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Excellent verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using CRM software and support tools.
• Able to manage multiple tasks and prioritize effectively.
• Empathy and patience when dealing with clients.
• Able to work independently as well as part of a team.

Qualifications

• Associates degree & 1 year or HS Diploma and 3 yrs
• Good understanding of physician and/or hospital reimbursement methodologies.
• Experience modeling fee schedules or working with physician and/or hospital billing.
• Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.

Benefits

Zelis is committed to providing a comprehensive benefits package that includes:

• Health insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program
• Wellness programs
• Professional development opportunities

Pay

Compensation for this role is competitive and commensurate with experience. Specific details are confidential and will be shared during the interview process.

Schedule

This is a full-time position with a standard 40-hour workweek. Work hours may vary based on project needs and team dynamics.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.