Specialist, Cisco Services and Renewals, SLED (West Coast)

About the Role

As a Cisco Specialist in Services and Subscription Management, your primary role is to drive revenue growth in Cisco service contract renewals through retaining existing clients, upselling to strategic premium offerings, expanding within the existing customer base, and assisting in uncovering white space opportunities. This role supports Presidio’s federal customer base through the lifecycle of an agreement, including creating renewal quotes/proposals, participating in driving Services EA opportunities and true forwards, managing data throughout the term, and processing renewal orders. You will work directly with Account Executives, clients, and Cisco, as well as cooperatively with internal cross-functional teams to ensure the success of the renewals practice.

Responsibilities

• Proactively manage customer Cisco renewals and timelines for assigned account base
• Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
• Participate in joint Presidio/OEM strategy meetings relating to renewal (multi-year, transition to Enterprise Agreements, and additional strategic programs)
• Participate in customer-facing meetings to present offerings, address questions, and drive opportunities to closure
• Assist in the Services EA sales cycle by helping identify qualified target customers, building standard renewal comparison quotes as needed, working in EAMP to scope the CX proposal install base
• Work in tandem with EA Client Success Managers to prepare customers for Services EA True Forwards, validate inventory adds/removals, assist with budgetary estimates, and work with Cisco asset management teams as needed
• Maintain and reconcile end-user’s Cisco contract inventory and proactively manage this process quarterly, annually, etc.
• Triage all Cisco services-related questions and issues both internally and externally
• Work with regional management, account executives, and cross-functional teams to promote and develop the Cisco service practice with the goal of increasing attach rate, renewal rate, and Services EA adoption
• Accurately forecast renewals pipeline in conjunction with Account Executives
• Collaborate with manufacturer reps to secure pricing, ensure timely renewals, and accurate forecasting
• Periodically review contracts within account base for accuracy—maintaining clean, consolidated contracts and managing customer access
• Prepare and process orders utilizing internal tools
• Track orders to completion, escalate as required, and ensure accurate booking
• Prepare and deliver Quarterly Business Reviews to clients as required

Requirements

• Proficient in Microsoft Excel and MS applications
• Strong experience with SLED clients
• Strong written and verbal communication skills
• Ability to work independently and in a cross-functional team environment
• Strong knowledge of Cisco services, contracts, and Enterprise Agreements
• Familiarity with Cisco asset/contract management systems (e.g., CCWR, EAMP)
• Knowledge of service lifecycle management and subscription models

Preferred Qualifications

• 3+ years’ experience in a support agreement renewal role
• Able to work PST hours
• Experience with Cisco service contracts and CX EA’s (renewals, subscriptions, Enterprise Agreements)
• Experience supporting federal government programs, contracts, or stakeholders preferred
• Direct customer-facing experience (presentations, QBRs, consultative selling)
• Ability to provide revenue growth through renewals and upsells
• Contract and order management experience (tracking, reconciliation, processing)

About Presidio

At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. We fill gaps, remove hurdles, optimize costs, and reduce risk. Our expert technical team develops custom applications, provides managed services, enables actionable data insights, and builds forward-thinking solutions that drive strategic outcomes for clients globally.

Your Future at Presidio

Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future.