Specialist, Business Management - Investment Operations
About the role
The Specialist, Business Management role is located within the Investment Operations / COO organization and plays a pivotal role in the firm's fee billing execution, revenue oversight platform development, and business analysis. This position ensures the accuracy, transparency, scalability, and future-state evolution of the firm’s fee billing and revenue oversight capabilities.
Responsibilities
Support the end-to-end invoicing lifecycle, including development, compilation, review, validation, and distribution of client invoices across multiple asset classes and product structures.
Act as a subject matter expert on fee billing processes, fee schedules, and underlying data flows, proactively identifying risks, breaks, and opportunities for improvement.
Partner with the Fee Billing Team to investigate and resolve complex billing exceptions, discrepancies, and client inquiries.
Embed strong risk mitigation, controls, and documentation into all billing and revenue-related processes.
Support the design, build, and ongoing enhancement of the Revenue Oversight Platform, serving as a key liaison between business users and technology teams.
Translate business needs into clear, actionable artifacts (business requirements, functional specifications, user stories, acceptance criteria).
Contribute to quarterly product and enhancement roadmaps in partnership with Technology, Data, and Business stakeholders.
Conduct current-state and future-state process mapping across fee billing, revenue calculation, reconciliation, and reporting workflows.
Lead root-cause analysis on operational issues, data inconsistencies, and process inefficiencies.
Identify automation and scalability opportunities aligned with digital transformation initiatives.
Partner with Global Investment Operations, Client Service, Institutional, and Wealth stakeholders to ensure solutions optimize the client and partner experience.
Support project governance activities, including documentation of decisions, risks, issues, dependencies, and status reporting.
Manage and prioritize work intake through backlog management tools (e.g., Azure DevOps, Jira, or equivalent).
Facilitate working sessions and cross-functional forums to gather requirements, align on priorities, and drive consensus.
Communicate effectively with operational leaders and senior stakeholders, tailoring messaging to technical and non-technical audiences.
Requirements
Strong proficiency in SQL, including writing complex queries to analyze large, structured datasets.
Hands-on experience with Snowflake or similar cloud data platforms, including querying, validating, and understanding data models.
Advanced analytical and problem-solving skills with strong attention to detail.
Qualifications
3–5+ years of experience in investment operations, fee billing, business analysis, or related financial services roles.
Asset Management experience strongly preferred.
Demonstrated experience supporting operational teams while also leading business analysis and project-based work.
Proven ability to work independently on complex, high-impact initiatives while collaborating effectively across functions.
Bachelor’s degree or equivalent experience required; advanced degree or relevant certifications (e.g., Business Analysis, Project Management, Lean/Six Sigma) a plus.
Skills
Business and gap analysis
Process improvement and automation mindset
Strong communication (written and verbal)
Stakeholder management and influence without authority
Adaptability in a fast-paced, deadline-driven environment
High degree of ownership, accountability, and situational awareness
Benefits
Northern Trust offers a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. The company also provides a discretionary bonus program that may include an equity component.
Pay
Salary range is $114,700 - 194,900 USD.