Specialist - Billing & Collections

About the role

The Billing & Collections Specialist is responsible for the accurate and timely daily billing of customer accounts, as well as safeguarding the assets of Airgas’s North Division by maintaining a healthy accounts receivable position for all accounts assigned.

Responsibilities

• Responsible for performing accurate and timely web-based billing together with managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers assigned.
• Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
• Proactive problem avoidance done at the billing stage is a key aspect of managing the assigned portfolio.
• Resolution of rejected items received via email or other method regarding any electronic transfer customer.
• Resolves customer account issues at the invoice delivery stage as well as after an invoice is past due.
• Resolution of the root cause of problems that create payment delay is an important aspect of the role.
• May make recommendations to Sales and/or the customer to negotiate payment settlements.
• Initiates the review, research and resolution of receivables.
• Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write-offs.
• Responsible for setting-up new Special Handling accounts and following-up with customers regarding any special requests.
• Prepares reports and presents for review with internal customers including Sales and Finance.
• Creates and maintains Excel spreadsheets that will be used to provide customers with required billing data
• Maintains Accounts Receivable DSO and aging reports.
• Utilizes reports to analyze the paying habits of customers who are delinquent in payment of their account ensuring that each customer’s payment terms are met reasonably.
• Examines credit limits and manages them effectively for accounts in their portfolio.
• Reviews open credits with customers to be applied or refunded before it is aged to 120 days.

Requirements

• High School Diploma/GED required, coupled with prior business-to-business, order-to-cash, and/or business collections experience.
• Strong technical proficiency, including advanced Excel skills, proficiency in Google suite applications, and demonstrated ability to utilize financial applications within SAP.
• Excellent analytical and creative problem-solving skills, with the ability to make independent decisions, discern when to escalate issues, and take a proactive approach to problem avoidance.
• Strong interpersonal skills, including excellent oral and written communication, customer focus (building relationships and understanding needs), professionalism, and the ability to work effectively in a team environment.

Qualifications

• Associates/Bachelor’s degree.
• Prior customer service related experience.
• Prior billing and/or accounts payable experience in a high-volume, fast-paced customer service-oriented environment.

Skills

• Advanced Excel skills.
• Proficiency in Google suite applications.
• Demonstrated ability to utilize financial applications within SAP.
• Excellent analytical and creative problem-solving skills.
• Strong interpersonal skills.

Benefits

Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer up to 14-week paid child birth benefits to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment.

Pay

Salary range: $40,000 - $50,000 annually

Schedule

Full-time, Monday through Friday, 8:00 AM - 4:30 PM