Specialist, Bank Lending Operations

About the role

The Specialist, Bank Operations applies knowledge, skills, and experience to perform daily bank lending solutions tasks. This role is responsible for handling day-to-day account opening and maintenance support, lending servicing, lending operations, and Mortgage and Home Equity Line of Credit (HELOC) product advancements.

Charles Schwab Bank follows the three lines of defense model of risk governance. The Specialist, Bank Operations is a first line of defense position for Charles Schwab Bank and ensures compliance with all Bank policies and procedures, as well as all applicable state and federal Bank regulations within their responsibilities.

Responsibilities

• Provide functional support for lending operations and servicing processes, including but not limited to:
• Complete all aspects of loan processing with the exception of underwriting
• Deliver detailed responses to questions, offering alternatives and ensuring an excellent client experience
• Handle inbound and outbound servicing phone calls with clients and Registered Investment Advisors (RIAs)
• Host phone calls with clients applying for Pledged Asset Loans
• Work closely with all Bank Services Team Managers to ensure applications, service requests, and all operational activities are processed efficiently and accurately
• Support all other Bank Lending processes and projects as needed to drive efficiency and build partnerships

Requirements

• 1-3 years of client service and/or operations experience
• Ability to learn and navigate new systems
• Willingness to work in a cross-functional team environment
• Ability to complete multiple tasks within defined timeframes
• Knowledge of banking regulations and policies

Benefits

• 401(k) with company match and Employee Stock Purchase Plan
• Paid time for vacation, volunteering, and a 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family-building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.