Specialist, Accounts Receivable Operations

About the role

RigUp is hiring a Specialist, Accounts Receivable Operations responsible for supporting the full receivables cycle for assigned client accounts through accurate and timely invoicing, proactive collections, and seamless cross-functional coordination.

Responsibilities

• Prepare, validate, and submit client invoices accurately and on time according to contract terms and client-specific requirements.
• Reconcile timekeeping, expense, and payroll data to confirm accuracy prior to billing.
• Track and manage purchase orders (POs), cost codes, and work orders to ensure proper funding and approval alignment.
• Submit and monitor invoices through client and third-party systems (OpenInvoice, Ariba, Cortex, Fieldglass, or other VMS tools).
• Audit and maintain complete supporting documentation including jobsheets, client approvals, and project references.
• Collaborate with Payments, Payroll, and Accounting teams to resolve discrepancies and ensure data integrity prior to revenue recognition and invoice submission.
• Track submission progress and contribute to month-end reporting.
• Manage accounts receivable aging for assigned portfolios to ensure prompt payment and minimal delinquency.
• Conduct consistent outreach to client contacts and intermediaries to confirm invoice receipt, resolve disputes, and secure payment commitments.
• Log all communications, payment activity, and resolution updates within collections software for visibility and continuity.
• Partner with Sales, Account Management, and Operations to address recurring issues, coordinate on approvals, and enhance customer experience.
• Work with Managed Service Providers (MSPs) and vendor management intermediaries to ensure compliance with payment and approval processes.
• Support reconciliation of unapplied cash and assist Accounting during monthly close to ensure accuracy in financial reporting.
• Monitor client trends, flag potential risks, and communicate delays or anomalies to leadership for resolution.
• Cross-Functional Collaboration & Continuous Improvement:
• Collaborate with Sales, Account Management, and Customer Support teams to align on client status, open issues, and strategic account priorities.
• Partner with broader Financial Operations functions (Payroll, Payments, Invoicing, Cash, Credit, and Collections) to resolve complex account reconciliations or delinquent balances.
• Participate in audits and process reviews, ensuring documentation and reporting meet internal and client standards.
• Coordinate with Data, Systems, and Engineering teams to enhance process automation, reporting accuracy, and system integration.
• Identify and communicate recurring process challenges; propose improvements and support implementation of new workflows or documentation updates.
• Contribute to team meetings, training sessions, and cross-functional initiatives that strengthen collaboration and operational consistency.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or equivalent experience.
• 3+ years of experience in invoicing, billing, collections, or accounts receivable, preferably within staffing, labor services, or energy industries.
• Hands-on experience with ERP systems (NetSuite or comparable) and collections software for tracking activity and communications.
• Strong understanding of purchase order management, cost code tracking, work order reconciliation, and customer reporting.
• Proficiency with third-party invoicing and Vendor Management Systems (VMS) such as OpenInvoice, Ariba, or Fieldglass.
• Strong analytical and problem-solving abilities with exceptional attention to detail.
• Proven ability to manage priorities and deadlines in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills, capable of explaining financial information clearly to both technical and non-financial audiences.
• Demonstrated collaboration skills with Sales, Account Management, and cross-functional Financial Operations teams.

Qualifications

• Commitment to professional integrity, accuracy, and customer service.

Skills

• Strong analytical and problem-solving abilities.
• Exceptional attention to detail.
• Proven ability to manage priorities and deadlines in a fast-paced, high-volume environment.
• Excellent written and verbal communication skills.
• Demonstrated collaboration skills.

Benefits

Between now and 2050, global energy demand is forecasted to rise nearly 50%, which is a staggering number. With every step forward - AI, electrification, you name it - that bar may still get higher. RigUp is uniquely positioned to empower the biggest industry in the world to work smarter - and move faster - in the race to rise to this challenge. The world depends on it.

We recognize that making an impact matters to you and we believe in providing an environment that fosters your growth. We use data to drive our decisions and improve the experience of the workers and clients we serve. With mutual respect for each other, we continually collaborate to find the best solution.

We support you with:

• Flexible paid time off for full-time employees.
• Medical, dental, and vision insurance.
• Telehealth.
• 401(k) with company matching contribution.
• Flexible remote work support where applicable.
• WFH Contribution.
• Wellness allowance.
• Calm App.
• Learning opportunities.
• Financial planning support.
• Parental leave.
• Employee Assistance Program.
• Pet Insurance.
• Opportunity to earn bonus, commission, and/or equity.
• Onsite Gym.

Pay

Compensation is commensurate with experience.

Schedule

Regular, on-time attendance.

Ability to communicate effectively.

Ability to use office equipment such as a computer, copier and telephone.

Ability to use office computer programs such as e-mail, Google Docs, Microsoft Word, PowerPoint and Excel.

Occasionally remain in a stationary position, often standing or sitting for prolonged periods.