Specialist, Account

Who We Are

Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.

Why U.S. Xpress?

• Invests in your personal and professional development
• Comprehensive benefits including medical, dental, vision, life insurance, accidental death/disability, health savings accounts, flexible spending accounts, company-paid holidays, paid time off, 401k with employer matching, employee stock purchase plan, paid parental leave, short-term incentive program, employee assistance program, pet insurance

What You’ll Do

• Maintains fleet status for effective communications between drivers and terminals
• Provides customer service and manages driver work and performance
• Maintains store delivery schedules and addresses customer service issues
• Sets up deliveries and handles driver paperwork
• Develops and maintains strong customer relationships to maximize freight order volumes
• Analyzes freight and staffing demands and plans accordingly
• Dispatches drivers, schedules loads, and provides delivery information
• Performs data entry, prepares reports, and ensures trailer/truck number consistency
• Schedules and communicates with vendors for inbound freight and pick-up/delivery times
• Maintains in-transit deliveries and updates customer on issues
• Answers phone calls regarding deliveries, freight, pick-ups, or other issues
• Reviews and updates driver projected time of arrival
• Performs other duties as assigned

What We’re Looking For

• Education: Any combination of education and experience equivalent to a high school diploma
• Experience: Minimum of 1-2 years field operational experience or related management experience required
• Skills/Certifications: Superior analytical, communication, and interpersonal skills; strong problem-solving and innovative thinking skills; extreme patience; comprehensive knowledge of DOT regulations; proficiency in MS Word and Excel

Work Environment / Physical Requirements

Normal Office Settings. This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.