Special Needs Plans (SNP) Operations Manager

About the role

You will join our SNP Operations team, a collaborative team dedicated to building high-performing, compliant operational systems that ensure Devoted’s Special Needs Plans consistently meet rigorous CMS and Medicaid standards. In this role, you will oversee day-to-day regulatory requirements, manage compliance documentation, and handle operational due diligence across our SNP programs. You’ll also drive key process improvements and standardization, ensuring our SNP operations and reporting run smoothly, accurately, and without gaps. Finally, as CMS and Medicaid standards change, you will blend regulatory compliance with operational strategy—translating changing CMS and Medicaid requirements into seamless workflows that empower our frontline teams to deliver exceptional care to our SNP members. Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Responsibilities

• Develop Devoted's Models of Care (MOCs) annually in collaboration with the SNP Operations Director.
• Oversee and manage Devoted's policies, procedures, and compliance universes in compliance with CMS and Model of Care requirements, ensuring perpetual audit-readiness.
• Review new or changing Model of Care and CMS requirements, working cross-functionally to develop and implement operational solutions.
• Develop and implement enhanced processes to oversee compliance with Model of Care and CMS-related SNP requirements, including building early warning systems to detect and prevent potential gaps.
• Develop Medicaid benefit subject matter expertise, creating knowledge tools and configurations that support frontline staff and members in understanding and coordinating Medicare and Medicaid benefits.
• Oversee, with the SNP Operations Director and other SNP Managers, routine Medicaid reporting, and work cross-functionally to develop and submit required Medicaid reports accurately and timely.
• Provide additional compliance and operational support across SNP and Medicaid programs as assigned.

Requirements

• 3+ years of experience in Medicare Advantage, Man