Special Loans Specialist I (On-site)

Primary Function

The Special Loans and Servicing Operations Department administers the complicated details of non-fixed rate loan products such as adjustable-rate mortgages (ARMs), Commercial Loans, Home Equity Lines of Credit (HELOCs), Daily Simple Interest (DSI) loans, Balloon loans, and modifications, SCRA, among other responsibilities. The Special Loans Specialist I supports the Special Loans Department with efficient and timely completion of departmental tasks and goals.

Principal Duties

• Research servicing histories and setup of ARM, DSI, and modified loans, collects supporting documentation, and assists in preparing audit responses.
• Analyzes exception reports and clears exceptions by researching and adjusting loans as necessary.
• Maintains the status of ARM loans; assists in resolving servicing transfer/loan setup; research ARM loan payment histories.
• Audits ARM Change Notifications prior to mailing.
• Performs document to data reviews to ensure proper servicing of various loan types and ensures adherence to investor and regulatory guidelines.
• Reviews and processes modification requests.
• Conducts special projects as assigned by Special Loans management.
• Calculates loan amortizations to correct posting errors by Shellpoint or previous servicers.
• Updates loans through adjustments and payment reapplications to reflect the proper accounting of all payments made per department requests.
• Supports management in achieving goals and improving the efficiency/productivity of the department.
• Completes miscellaneous tasks as necessary or required.
• Performs related duties as assigned by management.

Education And Experience Requirements

• A high school diploma or equivalent, required.
• A bachelor’s degree, preferred.
• 0-2 years’ experience in the mortgage industry.

Knowledge, Skill, and Ability Requirements

• Proficient working knowledge of Microsoft Outlook, Word, and Excel.
• Strong knowledge of mortgage documents, security instruments, and modification documents.
• Strong verbal and written communication skills.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• Newrez Employee Emergency and Disaster Fund
• Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• Donations since 2020: More than $6,000,000
• Employees participating in ERGs: 1 in 5

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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