Special Loans Analyst I

Qualifications

• High school diploma or GED
• Required; Associate or Bachelor’s degree preferred
• 1+ years' experience servicing adjustable rates, modifications, simple interest or similar background
• 1+ years' experience in the mortgage servicing industry
• 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products preferred
• 1+ years' experience working in a fast-paced work environment preferred
• Knowledge of MSP ARM Workstation controls preferred
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrated analytical skills and problem-solving abilities
• Good judgment with the ability to evaluate and make decisions
• Strong time management skills
• Able to work effectively in a fast-paced, dynamic environment
• Customer service/client orientation with strong execution skills and results orientation
• Able to prioritize numerous tasks and manage shifting priorities
• High level of attention to detail and consistency
• Flexible, open to change, ability to learn new things quickly
• Collaborative; ability to work effectively with others

Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

The hiring range for this position is between $19.00-$25.00 per hour. This position is eligible for an annual discretionary bonus.

About the Role

Reporting to the AVP, Special Loans, this position is responsible for conducting comprehensive assessments of unique loan cases, identifying potential risks and implementing solutions in collaboration with cross-functional teams. This role assists in managing special loan accounts, including those in default, modification or unique situations requiring special handling. The Special Loans Analyst I reviews loan documentation, assesses account status and performs detailed analysis to support decision-making processes. This position collaborates closely with other departments to ensure effective resolution of special loan cases, while maintaining compliance with regulatory requirements and company policies.