Special Loans Analyst

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

About the role

This position will be responsible for the setup and/or processing activities related to Special Products including Adjustable-Rate Mortgages, Servicemember Civil Relief Act, Operational Compliance, and other specialized products and servicing thereof. Location: Onsite daily in Englewood, CO.

Responsibilities

• Activities associated with Adjustable-Rate Mortgages and monitoring service delivery, productivity, quality standards, and compliance to associated regulation and investor guidelines
• ARM Plan Setup and daily/weekly index updates
• Activities associated with the processing of Servicemember's Civil Relief Act (SCRA)
• Responding to SCRA Requests or Tasks promptly
• Determining eligibility for benefits: begin, end, and tail coverage dates and notifying customers accordingly
• Other Special Product responsibilities as needed: Assumptions, Partial Releases, Easements, & Recast Loan Modifications
• Processing and monitoring of department report requirements and workflow, to ensure accurate and timely completion
• Support of additional servicing processes within the Special Products operations

Requirements

• High School diploma, GED preferred or equivalent work experience
• 2 or more years of experience working in a mortgage environment, preferably Mortgage Loan Servicing specific to Special Loan activities
• Ability to multi-task in a fast-paced environment, while still being detailed and results-oriented and able to understand complex transactions
• Track record of delivering quantifiable results to the organization
• Ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement
• Effective verbal and written communicator
• Must be disciplined and well-organized with attention to detail
• Excellent interpersonal and relationship-building skills
• Experience in Black Knight MSP Servicing System is preferred
• Minimum 2 years of experience using Microsoft Office Suite (Word, Excel, Outlook, Visio, etc.)
• High attention to detail
• Comfortable in actively participating in a team environment

Pay

$55-65k

Benefits

• Competitive salary
• Full benefits package
• Potential for a performance-based bonus