Special Loans Administrator l - Construction - Hybrid

About the role

Dovenmuehle Mortgage, Inc. is seeking a Special Loans Administrator I - Construction to join our hybrid full-time team. This role offers 37.5 hours per week with potential overtime.

Responsibilities

• Accurate and timely input and processing of various loans.
• Responsible for reviewing and preparing documentation.
• Promptly and professionally respond to inquiries via incoming and outgoing calls.
• Direct Proxy emails and incoming mail to the appropriate party.
• Verify and QC tasks performed by colleagues.
• Prepare and distribute daily, weekly, monthly internal reports as required.
• Monitor and apply Suspense funds.
• Handle escalated issues and serve as a resource for questions/issues from junior staff.
• Correspond with investor/client to determine new payment factors.
• Cover material with investor/client to obtain approval for conversions, transfers, and modifications.
• Input and verify changes to the MSP system for various products.
• Correspond with homeowners.
• Correspond with outside vendors to obtain needed documentation.
• Always present a positive and professional demeanor.
• Maintain and increase knowledge, as applicable, of current practices, procedures, and policies.
• Help maintain proper accounting of GL accounts.
• Participate in department audit program.
• Maintain performance standards.
• Support management in defining and developing procedures for new products.
• Review regulatory guidelines and determine appropriate action.
• Handle incoming and outgoing calls to assist borrowers and clients.
• Perform reviews of loan documents and disclosures needed to evaluate borrower requests.
• Review and respond to emails received in processing email proxies as assigned.
• Review and process documents and requests received via hardcopy mail as assigned.
• Review and reference servicing, and compliance guidelines as needed to process borrower requests.
• Perform peer reviews of fellow team members to ensure quality of processing.
• Successfully complete annual regulatory compliance training.
• Perform other related duties as assigned.

Requirements

• 1-3 years of mortgage servicing experience is helpful but not required.
• Experience working for either a Financial Institution, Bank or Mortgage company is a plus.
• Customer service experience, a plus.
• Microsoft Office (Excel, Word, and Outlook).
• Strong communication, interpersonal, and organizational skills.
• High math aptitude.
• Must be able to work in a very fast-paced environment.
• Possess critical thinking skills.
• High School Diploma.

Preferred/Other Qualifications

• Some college experience is preferred.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match.
• Paid Vacation, Sick, Personal and Holidays.

Physical Demands And Work Environment

• The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise.
• The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others.
• The employee must be able to remain in a stationary position and/or move about the organization or remote office.
• The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach.
• May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs.
• Employees may be required to type and utilize a computer for long periods of time.
• The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones.
• The noise level, if working on-site, is usually moderate and typical of an office environment.